Customer Success Manager (Remote)
Customer Success Manager (Remote)

Customer Success Manager (Remote)

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
Q

At a Glance

  • Tasks: Help customers succeed by onboarding and supporting them with our solutions.
  • Company: Join Quadient, a leader in customer experience solutions, focused on innovation and growth.
  • Benefits: Enjoy a fully remote role with a permanent contract and opportunities for professional development.
  • Why this job: Be a trusted advisor, make an impact, and collaborate with diverse teams to enhance customer success.
  • Qualifications: 2+ years in Customer Success, preferably in SaaS; strong technical skills and problem-solving abilities.
  • Other info: We value passion and potential—apply even if you don’t meet every requirement!

The predicted salary is between 36000 - 60000 £ per year.

Full time Customer Success Manager (Remote) London – United Kingdom

As a Quadient Customer Success Manager, you will be a key player in the provision of an outstanding customer experience across the entire customer journey executing the customer success strategy in support of our expansion and retention objectives, across multiple Quadient solutions. Reporting directly to the Customer Success Team Leader, you will work collaboratively with cross-functional teams to ensure the seamless delivery of customer success initiatives. This role offers an exciting opportunity to balance customer advocacy with our organisational objectives to deliver on Quadient’s strategic and operational targets.

This opportunity will be offered on a full time, permanent basis and fully remote.

Your role in our future

  1. Ensure that all new customers are onboarded successfully and in the shortest time possible.
  2. Ensure that all new customers adopt and use our solutions, ramping them up to value in the first 3 months post-onboarding.
  3. Build a relationship with our strategic customers that enables you to act as a trusted advisor in support of our expansion and retention targets.
  4. Execute the customer success post ramp-up strategy, identifying opportunities for expansion through pipeline generation and during the renewal process.
  5. Manage the renewal process for all customers under your remit.
  6. Be an advocate for the customer within Quadient ensuring that the customer needs to exercise minimal amount of effort to get their issues resolved in the quickest time possible.
  7. Encourage satisfied customers to become advocates, sharing testimonials, case studies, and referrals.
  8. Cross-functional, departmental collaboration in support of the customer success goals and objectives.
  9. Contribute to the development of best practices, methodologies, and training materials within the Customer Success Center of Excellence.
  10. Track key customer success performance and initiative metrics and report on progress.
  11. Utilise key customer success performance metrics and customer data to identify trends, pain points, and areas for improvement.
  12. Implement customer engagement programmes, including onboarding, ongoing training, and success campaigns.

Your profile

  1. Minimum of 2 years Customer Success Experience, preferably within a SAAS organisation.
  2. Strong technical ability of deploying, configuring, troubleshooting SaaS solutions.
  3. A good understanding of ERP systems to support API integrations.
  4. Experience managing data files (CSV, JSON, XML) to support flat-file integrations.
  5. Ability to develop professional relationships with internal and external customers at all levels to deliver project requirements.
  6. Strong cross-functional collaboration and customer relationship management.
  7. Familiar with SaaS platforms and cloud-based technologies.
  8. Self-starter with high level of personal organisation, attention to detail, assertiveness, tenacity, integrity, and able to work off their own initiative.
  9. Excellent problem-solving and communication skills.
  10. Excellent project management, communication, and presentation skills.
  11. Desire to learn about cutting edge technologies.
  12. Actively support and demonstrate Quadient’s EPIC values.
  13. Strong team working ethic.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

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Customer Success Manager (Remote) employer: Quadient

At Quadient, we pride ourselves on being an exceptional employer, offering a fully remote Customer Success Manager role that empowers you to make a significant impact on our customers' journeys. Our collaborative work culture fosters innovation and personal growth, providing ample opportunities for professional development while aligning with our strategic objectives. Join us in London and experience the unique advantage of working with cutting-edge technologies in a supportive environment that values your contributions and encourages customer advocacy.
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Contact Detail:

Quadient Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Success Manager (Remote)

✨Tip Number 1

Familiarize yourself with Quadient's solutions and customer success strategies. Understanding their approach will help you align your experience with their objectives during the interview.

✨Tip Number 2

Highlight your experience in onboarding and managing customer relationships, especially in a SaaS environment. Be ready to share specific examples of how you've successfully ramped up customers to value.

✨Tip Number 3

Prepare to discuss how you've utilized customer data to identify trends and improve customer success metrics. This shows your analytical skills and commitment to enhancing customer experiences.

✨Tip Number 4

Demonstrate your ability to collaborate cross-functionally by sharing instances where you've worked with different teams to achieve customer success goals. This is crucial for the role at Quadient.

We think you need these skills to ace Customer Success Manager (Remote)

Customer Success Management
SaaS Solutions Deployment
Technical Troubleshooting
ERP Systems Understanding
API Integrations
Data File Management (CSV, JSON, XML)
Relationship Building
Cross-Functional Collaboration
Customer Relationship Management
Attention to Detail
Problem-Solving Skills
Project Management
Communication Skills
Presentation Skills
Self-Starter Attitude
Tenacity
Integrity
Team Working Ethic
Desire to Learn New Technologies

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your relevant experience in customer success, especially within a SaaS environment. Emphasize your technical skills and any experience with ERP systems or API integrations.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how you can contribute to Quadient's goals. Mention specific examples of how you've successfully onboarded customers or improved customer relationships in the past.

Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and how you've effectively managed customer issues. Highlight your communication skills and ability to work collaboratively with cross-functional teams.

Highlight Your Initiative: Mention any instances where you've taken the initiative to improve processes or customer engagement programs. This will show that you're a self-starter who aligns with Quadient’s values and is eager to learn.

How to prepare for a job interview at Quadient

✨Showcase Your Customer Success Experience

Be prepared to discuss your previous roles in customer success, especially within a SaaS environment. Highlight specific examples where you successfully onboarded customers and helped them achieve value quickly.

✨Demonstrate Technical Proficiency

Since the role requires strong technical abilities, be ready to talk about your experience with deploying and troubleshooting SaaS solutions. Familiarize yourself with ERP systems and how they integrate with APIs, as this knowledge will be crucial.

✨Emphasize Relationship Building Skills

The ability to build professional relationships is key. Prepare to share examples of how you've developed trust with customers and collaborated with cross-functional teams to meet project requirements.

✨Prepare for Problem-Solving Scenarios

Expect questions that assess your problem-solving skills. Think of situations where you identified customer pain points and implemented solutions. Show your analytical thinking and how you track performance metrics to drive improvements.

Customer Success Manager (Remote)
Quadient
Q
  • Customer Success Manager (Remote)

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-03-05

  • Q

    Quadient

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