At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and live chat.
- Company: Join Quadient, a leader in digital transformation and automation.
- Benefits: Enjoy flexible work, continuous learning, and comprehensive rewards.
- Other info: Be part of an inclusive community that values every voice.
- Why this job: Make a real impact while connecting with diverse customers every day.
- Qualifications: Fluent German speaker with customer service experience preferred.
The predicted salary is between 30000 - 42000 € per year.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect. Opportunity is offered hybrid at our Stratford, London office.
Your role in our future:
- Provide first level support for all customers via telephone, email and live chat.
- Support and resolve customer queries relating to our website, our services, customer accounts, payments and much more.
- Take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
- Keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.
Your profile:
- Fluent German speaker in both written and verbal.
- Ideally have some customer service experience. This could be in a similar telephone based role or within retail.
- Excellent on the phone, personable and confident in talking to customers.
- Demonstrate creative problem-solving approach.
- Organised, and can manage multiple, simultaneous assignments.
- Self-motivated with the ability to work under pressure and to challenging deadlines.
Rewards & Benefits:
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient:
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement.
Be yourself at Quadient:
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com. Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Customer Experience Advisor - German Speaking employer: Quadient
At Quadient, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development through our 24/7 online learning platform and a commitment to employee wellbeing, we offer a flexible hybrid work model that promotes a balanced lifestyle. Join us in our Stratford, London office, where you can make meaningful connections and contribute to our mission of delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - German Speaking
✨Tip Number 1
Get to know the company! Before your interview, dive into Quadient's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal, especially when dealing with tricky customer queries.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to take ownership and resolve issues, which is key for a Customer Experience Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Experience Advisor - German Speaking
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application for the Customer Experience Advisor role. Highlight any relevant customer service experience and skills that align with what we’re looking for, especially your fluency in German!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Quadient!
How to prepare for a job interview at Quadient
✨Know Your Customer Experience
Before the interview, brush up on customer service principles and how they apply to the role. Quadient values connections with customers, so be ready to discuss your approach to providing exceptional service and how you can contribute to their impressive 97% satisfaction rate.
✨Show Off Your Language Skills
As a German-speaking Customer Experience Advisor, your language skills are crucial. Practice speaking and writing in German, and prepare to demonstrate your fluency during the interview. You might even want to role-play common customer scenarios in German to showcase your confidence.
✨Demonstrate Problem-Solving Skills
Quadient is looking for someone who can creatively solve problems. Think of examples from your past experiences where you successfully resolved customer issues. Be prepared to share these stories, highlighting your thought process and the positive outcomes.
✨Embrace the Hybrid Work Model
Since the role offers a hybrid work model, show that you're adaptable and comfortable with both remote and in-office work. Discuss any previous experience you have with remote collaboration tools and how you manage your time effectively when working from home.
