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For Companies At a Glance
- Tasks: Support customers via phone, email, and live chat, resolving queries efficiently.
- Company: Join Quadient, a company with a 97% customer satisfaction rate, dedicated to exceptional service.
- Benefits: Enjoy hybrid working (2 days in office, 3 days remote) and a supportive team culture.
- Why this job: Be part of a dynamic team that values creativity and problem-solving while making a real impact.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Knowledge gaps are welcome; we encourage all applicants to apply!
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.
Opportunity is offered hybrid at our Stratford, London office (2 days/week in office, 3 days from home).
Your role in our future:
- You’ll provide first level support for all customers via telephone, email and live chat.
- You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
- You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
- We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.
Your profile:
- You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
- You’re excellent on the phone, personable and confident in talking to customers.
- You demonstrate a creative problem-solving approach.
- You’re organised, and can manage multiple, simultaneous assignments.
- You’re self-motivated with the ability to work under pressure and to challenging deadlines.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Customer Experience Advisor employer: Quadient
Contact Detail:
Quadient Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with our services and website before applying. Understanding what we offer will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of telephone support, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your creative approach to challenges, which is crucial for this position.
✨Tip Number 4
Be ready to discuss how you manage multiple tasks under pressure. We value organisation and efficiency, so sharing specific strategies or tools you use can demonstrate your capability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you've provided support via phone, email, or live chat, and showcase your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you align with the company's values. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Communication Skills: Since the role requires excellent communication, ensure your application is clear and concise. Use professional language and check for any grammatical errors to make a strong impression.
Highlight Your Organisational Skills: Mention any experience you have managing multiple tasks or assignments simultaneously. This could be through examples from previous jobs or even during your studies, showing that you can handle pressure effectively.
How to prepare for a job interview at Quadient
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, whether in retail or a similar telephone-based position. Highlight specific examples where you successfully resolved customer queries and improved their experience.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges in customer service and how you creatively solved them. This will show your potential employer that you can handle difficult situations effectively.
✨Emphasise Organisation and Time Management
Since the role involves managing multiple assignments, be ready to explain how you prioritise tasks and stay organised. Share any tools or methods you use to keep track of your workload.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice common customer queries and responses to demonstrate your confidence and communication skills.
