At a Glance
- Tasks: Manage debt collection and support credit controllers in a dynamic remote environment.
- Company: Join Quadient, a leader in digital transformation and sustainable business solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Exciting career growth opportunities in a fast-paced, innovative company.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Fluent in French, German, and English with credit control experience.
The predicted salary is between 36000 - 60000 € per year.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Your role in our future involves the administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of customer service. You will support credit controllers with ledger management and resolving escalations, manage complex debt, and ensure that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.
This role is offered on a remote basis.
About the Role:
- Collection of outstanding debt by telephone and email.
- Manage the collection of debts and their status.
- Maintain an up to date and accurate record of query status.
- Maintain all contact information within the core business systems that need resolving.
- Attend meetings with sales and other departments to minimise customer disputes.
- Process any credit held orders and contact sales/customers where necessary.
- Support in the preparation of accounts for litigation where problems exist at an early stage.
- Carry out other tasks as requested by the Company Management team.
- Mentor/support Credit Controllers as a first point of contact.
- Manage all disputes and issues relating to allocated ledgers.
- Be the lead on customer escalation calls and be the main liaison with external vendors (Agency etc.).
- Contribute to the creation, implementation and training of Process and Procedures.
- Support additional projects.
- Ensure all processes and procedures are documented, trained, and being followed.
- Support other key areas within the business.
- Support in the creation of reports and confidently share with key stakeholders.
About You:
- This role requires someone that speaks fluent French, German and English.
- Experience of chasing debt within multi systems.
- Credit control experience gained in a commercial, B2B environment.
- Excellent customer service skills, ideally gained in a telephone environment.
- Professional and clear telephone manner.
- Good organisational skills and time management.
- Strong problem-solving skills with the ability to adapt quickly.
- Excellent communication skills, both written and verbal.
- An ability to have good attention to detail and accuracy.
- Works well under pressure to time scales, targets, and deadlines in a fast-moving environment.
- Strong interpersonal skills; engage, inspire, and motivate others.
- Experience with using Siebel, Sales Force, SAP, Octopus & Oracle.
- Intermediate + Excel skills.
- Attend meetings with Key Stakeholders as and when required.
Credit Controller - French & German Speaking (1 yr FTC) employer: Quadient
At Quadient, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Credit Controller, you will benefit from remote working flexibility, comprehensive training, and opportunities for professional growth within a forward-thinking company dedicated to innovation and sustainability. Join us to make meaningful contributions while enjoying a supportive environment that values your skills and encourages collaboration across diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - French & German Speaking (1 yr FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even through mutual contacts. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their goals, especially in areas like customer service and debt management.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and managing disputes, being articulate and confident will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Controller - French & German Speaking (1 yr FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, especially in a B2B environment, and don’t forget to mention your language skills in French and German!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Quadient. Mention your customer service skills and how you can contribute to the team’s success.
Showcase Your Skills:In your application, be sure to showcase your organisational skills and problem-solving abilities. Give examples of how you've managed disputes or escalations in the past – we love seeing real-life applications!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Quadient.
How to prepare for a job interview at Quadient
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your key metrics like DSO (Days Sales Outstanding) and Ledger percentages. Be ready to discuss how you've managed these in previous roles, as it shows you understand the importance of cash flow and can hit targets.
✨Showcase Your Language Skills
Fluency in French and German is crucial for this role. Prepare to demonstrate your language skills during the interview. You might be asked to handle a mock customer call or email in one of these languages, so practice beforehand to ensure you're confident and clear.
✨Highlight Your Customer Service Experience
This role requires excellent customer service skills, especially in a telephone environment. Share specific examples of how you've resolved disputes or managed difficult conversations with clients. This will show that you can maintain professionalism under pressure.
✨Be Ready to Discuss Systems and Tools
Familiarity with systems like Siebel, Salesforce, and SAP is a plus. If you've used these tools before, be prepared to talk about your experience and how you leveraged them to improve efficiency in your credit control processes. If not, do some research to show your willingness to learn.
