Company Description
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
For 100 years, Quadient has grown through traditional sales channels. Now we're changing how our customers buy from us, and we're looking for the leader who will make digital commerce one of our most important revenue engines.
This is a rare chance to own an e-commerce business end to end, with full P&L accountability, at a global company in the middle of a real transformation. You'll set the strategy and lead the team that delivers it.
What you'll do
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Grow e-commerce as a strategic channel. You'll own revenue, customer acquisition, lifetime value and OPEX, and forecast and deliver against quarterly targets.
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Lead our SMB shift to digital-first. Working with Sales leadership, you'll redesign how small and mid-sized customers discover, buy and onboard, moving from sales-led to self-service.
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Own the platform roadmap. You'll partner with IT, MarTech and R&D to build a conversion-optimised experience that connects seamlessly with our back-end systems.
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Build a best-in-class analytics function. Your reporting framework will span e-commerce, web and mail marketing, turning data into decisions at every level.
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Put AI to work. You'll bring AI, automation and experimentation into personalisation, customer engagement and commercial performance.
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Lead and grow a team. You'll develop a high-performing team, with room to shape its structure as the business scales.
Why join us
You’ll be shaping the future of how Quadient sells, not maintaining a channel that already exists. As we expand our software portfolio, digital commerce sits at the heart of our growth plans. That gives you real visibility, real ownership and a transformation story that few leaders get to tell.
Qualifications
What you’ll bring
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Significant experience in e-commerce or commercial leadership, including at least 5 years in a global role
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A proven track record of driving significant online growth with full P&L ownership
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Deep data fluency: you know that in e-commerce, the data is how you hear the customer
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Experience moving a business from sales-led to digital or self-service models, ideally in software or SaaS
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Strong digital marketing knowledge across traffic generation, full-funnel activation and conversion optimisation
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Experience owning enterprise e-commerce platforms and integrations with ERP, CRM and fulfilment
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Practical experience using AI to improve marketing, sales or customer outcomes
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The influence to align senior stakeholders across Sales, Marketing, IT and Finance
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An entrepreneurial, self-starting approach, and evidence of building teams people want to be part of
Additional Information
Rewards & Benefits
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Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
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Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
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Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
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Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
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Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
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Director E-Commerce & Analytics in City of London employer: Quadient
At Quadient, we pride ourselves on fostering a dynamic work environment that champions innovation and collaboration. As a Hybrid Customer Experience & Insights Analyst, you will not only have the opportunity to influence key business decisions but also benefit from our commitment to employee growth through continuous learning and development programmes. Located in a vibrant area, our culture promotes work-life balance and inclusivity, making Quadient an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Director E-Commerce & Analytics in City of London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Quadient are looking for when hiring for a Director E-Commerce & Analytics.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Quadient for the Director E-Commerce & Analytics, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Quadient as a Director E-Commerce & Analytics, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Quadient’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Director E-Commerce & Analytics.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Quadient, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Quadient's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Quadient. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Quadient
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Quadient uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Quadient. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
