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- Tasks: Be the go-to tech guru for solving computer issues and supporting employees.
- Company: Join Qu Technologies Ltd, a dynamic company in London focused on innovative tech solutions.
- Benefits: Enjoy perks like company events, pension plans, and on-site parking.
- Why this job: Gain hands-on experience in IT support while making a real impact on your colleagues' work lives.
- Qualifications: Previous tech support and customer service experience are essential; GCSE or equivalent preferred.
- Other info: This is a full-time, permanent role with a competitive salary range.
The predicted salary is between 26730 - 28400 £ per year.
As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within our organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
Some tasks you may be involved in include:
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Working with customers/employees to identify computer problems and advising on the solution
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Logging and keeping records of customer/employee queries
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Analysing call logs so you can spot common trends and underlying problems
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Updating self-help documents so customers/employees can try to fix problems themselves
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Working with field engineers to visit customers/employees if the problem is more serious
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Testing and fixing faulty equipment
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An ability to assess each customer/employee’s IT knowledge levels
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Ability to deal with difficult callers
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Logical thinker
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Good analytical and problem solving skills
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Up-to-date technical knowledge
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An in depth understanding of the software and equipment your customers/employees are using
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Good interpersonal and customer care skills
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Good accurate records keeping
Previous experience and technical qualifications that match this role are essential., GCSE or equivalent (preferred), Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Job Types: Full-time, Permanent
Pay: £31,076.00-£33,852.00 per year
Benefits:
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Company events
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Company pension
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On-site parking
Schedule:
- Monday to Friday
Qu Technologies Ltd
Qu Technologies Ltd in London N19 4NF
Permanent, Full-time
IT Support Technician employer: Qu Technologies Ltd
Contact Detail:
Qu Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT issues and solutions. Since you'll be the first point of contact for employees, having a solid understanding of frequent problems like password resets and virus removal will help you respond quickly and effectively.
✨Tip Number 2
Brush up on your customer service skills. Being able to communicate clearly and calmly with users who may be frustrated is crucial. Practice active listening to ensure you fully understand their issues before offering solutions.
✨Tip Number 3
Stay updated on the latest software and hardware trends. This role requires you to have up-to-date technical knowledge, so regularly read tech blogs or take online courses to keep your skills sharp.
✨Tip Number 4
Prepare to demonstrate your problem-solving abilities during the interview. Think of specific examples from your past experience where you successfully resolved technical issues, as this will showcase your analytical skills and logical thinking.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Technician. Familiarize yourself with common technical issues and solutions, as well as the skills required for the job.
Tailor Your CV: Highlight your relevant experience in technical support and customer service. Include specific examples of how you've solved problems or improved processes in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your technical qualifications and how they align with the job requirements. Be sure to include examples of your analytical and problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Qu Technologies Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your technical skills and experience in detail. Highlight any specific software or systems you have worked with that are relevant to the role, and be ready to answer technical questions that may arise during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical thinking and ability to troubleshoot effectively.
✨Emphasize Customer Service Experience
Since this role involves direct interaction with employees, it's crucial to demonstrate your customer service skills. Share experiences where you dealt with difficult callers or provided exceptional support, highlighting your interpersonal skills and patience.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, common challenges faced in the position, or opportunities for professional development within the organization.
