Security Operations Manager

Who we are: As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Security Operations Manager will oversee delivery of physical security services for our QTS Data Center based in Cambois, England. This role's duties will include but are not limited to oversight of contract guard operations, alarm investigation and incident reporting, and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts.

This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill and public relations to keep our customers for life.

Responsibilities, other duties may be assigned:

• Supervise contract front line security staff and daily security operations to provide a safe experience for all who enter the facility.
• Manage security operations for a data center.
• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned.
• Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction.
• Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions.
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.
• Verify Data Center security programs are delivered to meet defined corporate security standards.
• Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner.
• Managing the process of bringing on new contract security staff for sites under construction.
• Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
• Create, assign, and issue facility access badges to authorized personnel.
• Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties.
• Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills.
• Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs.
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS.
• Generate reports and prepare presentations on the status of physical security operations and be able to deliver presentations and briefings to customers, stakeholders and senior leaders.
• Provide reports as needed for internal and external audits.
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards.
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met.

Basic Qualifications:

• 5+ years of experience in security patrolling and reporting.
• 3+ years of experience managing security vendors, contractors and customers.
• 3+ years working in operations, physical security or equivalent environment.
• 2+ years project management experience.
• Five or more years working in an operations, physical security or equivalent environment.
• Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed.

Preferred Qualifications:

• 2+ years of Security-related management and leadership experience.
• 2+ years of experience in access control and video surveillance software applications (ex. ProWatch, Genetec, Honeywell, CCure9000).
• 2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
• 2+ years of experience driving campaigns to reduce nuisance alarms.
• 2+ years of experience influencing others in helping you achieve your security excellence goals in a corporate environment.