Senior Customer Fit Out Manager in London

The Senior Customer Fit Out Manager is primarily responsible for leading and managing the design, pre-construction and construction activities including customer white space fit-out on a given project(s). The successful candidate will interact on a daily basis with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level of regular communication.

Essential Duties & Responsibilities - Other duties may be assigned:

• Manage multiple projects on a campus(es) and maintain updated budgets, schedules, and status reports for each.
• Create and communicate updates on development program & project status on a monthly basis suitable for executive level reviews. Effectively present information in a manner to support efficient decision making.
• Work with QTS stakeholders, design, and construction teams to create a master development program for site(s), including a complete campus design solution and capital budget.
• Manage entitlement and permitting needs for each assigned site project(s).
• Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion. Continuously update a campus master plan to provide predictable statistics in a dynamic environment.
• Write scopes of work for design, construction/fitout, commissioning services & participate in procurement and project cost estimates.
• Evaluate and level pricing proposals for design, construction/fit-out and commissioning services.
• Work closely with strategic procurement team on equipment procurement and delivery process.
• Ensure appropriate submittals are coordinated with site stakeholders.
• Monitor & create project budget / cost-to-date against overall project budget.
• Establish project schedules and manage teams to on-time completion.
• Review and approve monthly pay applications from the contractors.
• Review change order requests from contractors and negotiate pricing.
• Establish site construction security procedures in conjunction with site security team.
• Develop plans for product deployment and review / communicate plans with QTS staff involved.
• Collaborate with Sales Engineers and Product teams to aid in custom deal solutioning for prospective clients within the applicable schedule and budget for an assigned location.
• Establish and maintain relationships serving as liaison with key QTS stakeholders.
• Represent QTS Interests as leader in OAC meetings.
• Create & build relationships that enhance QTS’s ability to be a leader in creating the World’s Most Valuable Data Center Real Estate.
• Aid in due diligence efforts for potential new sites on an as-needed basis.
• Work with the internal development team to enhance project management processes and protocols.

Basic Qualifications:

• Bachelor’s degree in Science or Engineering or equivalent professional experience.
• Five or more years of professional experience in multimillion Euro commercial construction practices and procedures, from conceptual development through procurement to close out.
• Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets. Strong command of scheduling tools (Primavera, MS Project) and cost control systems.
• Be able to travel up to 25% of the time.

Preferred Qualifications:

• MBA, Masters in Engineering, Management, or related field desirable.
• Experience with delivery of mission critical data center facilities.
• In depth knowledge of data center white space fit out with familiarity of critical MEP systems and commissioning processes.
• Extensive experience with management of subcontractor MEP trades.
• Knowledge and experience working with hyperscale clients and their SMEs.

Total Rewards:

• 25 days annual leave and public holidays.
• 32 paid volunteering hours per year.
• Salary sacrifice pension scheme.
• Employer paid private medical and dental cover for employees and dependents.
• Life assurance.
• Illness financial protection including critical illness cover and income protection.
• Employee referral bonus equivalent to exchange rates of $2,500 at time of award, subject to eligibility.
• This role is bonus eligible.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on TalentAcquisition@QTSDataCenters.com.

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimise our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days Plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.