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- Tasks: Provide Tier-1 IT support and resolve desktop issues for end-users.
- Company: Join QTS, a leader in digital infrastructure and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and generous PTO.
- Other info: Great opportunities for growth and a supportive work culture.
- Why this job: Be part of a dynamic team shaping the future of technology.
- Qualifications: Experience in help desk support and knowledge of Windows/MacOS required.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Support Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts:
- First Shift: 8 AM - 5 PM, days vary
- Second Shift: 4 PM - 1 AM, days vary
- Third Shift: Midnight - 9 AM, days vary
Manage and process incoming desktop support, Business Systems Support (BSS), and ServiceNow tickets within the Incident Management System (IMS) by promptly acknowledging, documenting, and resolving issues.
Escalate tickets to Tier-2 support teams based on priority, complexity, and request type.
Deliver remote helpdesk support to end-users by diagnosing and resolving issues related to Windows and MacOS devices, software, and peripheral equipment, iPads, applications, networks, IP phones (8x8), and DUO multi-factor authentication administration.
Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s).
Stay current with changes in the technical area of expertise.
Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution.
BASIC QUALIFICATIONS
- Associates degree or equivalent professional experience
- One or more years of help desk, technical support, or desktop support experience
- One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPad OS, network connectivity, and support of peripheral devices (printers, scanners, etc.)
- Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365, Visio, Project, Acrobat, and Cisco products.
- Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions
- Experience with iOS/iPhone and troubleshooting
- US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS
- One or more years of experience with Exchange user administration
- Familiarity with ServiceNow
- Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
- A+ Certification
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent interpersonal skills with the ability to interface with all levels of the organization
- Self-starter with the ability to work independently in a fast-paced team environment
- Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible.
Enterprise IT Support Engineer - OSC in London employer: QTS Realty Trust
Contact Detail:
QTS Realty Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise IT Support Engineer - OSC in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Show off your skills! If you’ve got experience with ServiceNow or troubleshooting, make sure to highlight that in conversations. Consider doing a mock support session with a friend to brush up on your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at QTS. Don’t miss out on this opportunity!
We think you need these skills to ace Enterprise IT Support Engineer - OSC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enterprise IT Support Engineer role. Highlight your relevant experience with desktop support, Windows and MacOS, and any familiarity with ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and ability to work under pressure—those are key for us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities and show they can handle multiple tasks effectively. Make it clear that you’re a self-starter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and submit your materials!
How to prepare for a job interview at QTS Realty Trust
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MacOS, and the various applications mentioned in the job description. Be ready to discuss your experience with troubleshooting these systems and any specific issues you've resolved in the past.
✨Showcase Your Customer Service Skills
Since this role is all about helping end-users, prepare examples that highlight your excellent interpersonal skills. Think of situations where you turned a frustrated user into a satisfied one, and be ready to share those stories during the interview.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, great! If not, take some time to learn the basics. Understanding how to manage and process tickets will show that you're proactive and ready to hit the ground running.
✨Be Ready for Shift Work Questions
Since this position requires shift work, be prepared to discuss your flexibility and willingness to adapt to changing schedules. It’s important to convey that you can handle the demands of a 24/7 operation without compromising on service quality.