Store Manager

Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, and Chopstix: one of the most recognized Asian QSR brands in the UK.

About the Position – This isn’t just a job, it’s your chance to be part of something fast and bold as we continue to grow across the area. As a General Manager, you’ll be the driving force behind your restaurant's success, creating a high-performance culture where people thrive, standards stay high, and results follow. Are you a leader who loves being at the heart of the action? A coach who develops great people? A commercially minded operator who knows how to balance pace, performance, and customer experience? Join us and Lead the Way, inspiring your team to deliver bold flavours, exceptional service, and outstanding results every day.

At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let’s stir-fry success together! We are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

What do you bring?

• Proven experience leading and developing high-performing teams within a fast-paced hospitality, retail, or QSR environment.
• A hands-on leadership style with the confidence to lead from the front and set the standard for others.
• Strong commercial awareness, with the ability to interpret performance data and drive sales, profitability, and productivity.
• Experience managing key business metrics, including labour, sales, food costs, and controllable expenses.
• A passion for delivering exceptional customer experiences and creating loyal Flavour Cravers.
• The ability to coach, develop, and inspire individuals to reach their full potential.
• Experience building positive, inclusive, and engaged team cultures where people feel valued and supported.
• A proactive approach to problem solving and decision making in a fast-paced environment.
• High standards when it comes to food quality, cleanliness, safety, and operational excellence.
• The ability to adapt quickly, prioritise effectively, and remain calm under pressure.
• Strong organisational, planning, and time management skills.
• Confidence managing recruitment, onboarding, training, and succession planning activities.
• Excellent communication skills, with the ability to build strong relationships across all levels of the business.
• A genuine alignment with our values of Take Pride, All In Together, Quick to Shift, and Lead the Way.
• The ambition, resilience, and drive to grow your restaurant, develop your people, and deliver outstanding results.

As an individual, CAN YOU?

• Infuse fun into the workplace?
• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?
• “Lead The Way” in daily operations?
• Drive business performance?
• Develop and coach the team?
• Deliver strong results across service and sales?

Why join us on your journey?

• Contribute to our mission of becoming the market leader in the QSR sector.
• Plenty of career growth opportunities across all our international headquarters.
• Become part of a company where learning and development is at the heart of the culture.
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community.
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in.
• We care about diversity, equity, and inclusion and make everyone feel equally welcomed.

You also get these benefits:

• Salary up to £37,000 pa (Depending on Location).
• 45 Hour contract.
• Online Discounts in High Street Stores – My Staff Shop.
• Company Pension Plan.
• Cycle to Work Scheme.
• Free Mortgage Advice - via Charles Cameron.
• Access to Wages in Advance - Stream Incentive Schemes.
• Refer A Friend Scheme.

All applicants will receive consideration for the job with no regards to race, colour, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.