At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences and drive business success.
- Company: Join Chopstix, part of QSRP, a fast-growing restaurant movement.
- Benefits: Competitive salary, flexible work options, and exciting perks like discounts and pension plans.
- Other info: Opportunities for career growth and a vibrant, inclusive workplace culture.
- Why this job: Be at the forefront of innovation in the QSR sector and inspire your team daily.
- Qualifications: Experience in leading teams in fast-paced environments and a passion for customer service.
The predicted salary is between 32760 - 40040 £ per year.
Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, and Chopstix: one of the most recognized Asian QSR brands in the UK.
About the Position – This isn’t just a job, it’s your chance to be part of something fast, bold, and growing. As a General Manager, you'll be the driving force behind your restaurant's success, creating a high-performance culture where people thrive, standards stay high, and results follow. Are you a leader who loves being at the heart of the action? A coach who develops great people? A commercially minded operator who knows how to balance pace, performance, and customer experience? Join us and Lead the Way, inspiring your team to deliver bold flavours, exceptional service, and outstanding results every day.
At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together! We are guided by our core values that are rooted in our DNA:
- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team.
- Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up.
What do you bring:
- Proven experience leading and developing high-performing teams within a fast-paced hospitality, retail, or QSR environment.
- A hands-on leadership style with the confidence to lead from the front and set the standard for others.
- Strong commercial awareness, with the ability to interpret performance data and drive sales, profitability, and productivity.
- Experience managing key business metrics, including labour, sales, food costs, and controllable expenses.
- A passion for delivering exceptional customer experiences and creating loyal Flavour Cravers.
- The ability to coach, develop, and inspire individuals to reach their full potential.
- Experience building positive, inclusive, and engaged team cultures where people feel valued and supported.
- A proactive approach to problem solving and decision making in a fast-paced environment.
- High standards when it comes to food quality, cleanliness, safety, and operational excellence.
- The ability to adapt quickly, prioritise effectively, and remain calm under pressure.
- Strong organisational, planning, and time management skills.
- Confidence managing recruitment, onboarding, training, and succession planning activities.
- Excellent communication skills, with the ability to build strong relationships across all levels of the business.
- A genuine alignment with our values of Take Pride, All In Together, Quick to Shift, and Lead the Way.
- The ambition, resilience, and drive to grow your restaurant, develop your people, and deliver outstanding results.
As an individual you are:
- Infusing fun into the workplace.
- Up for late nights? We may trade until 4am on select nights in certain locations - flexibility is key!
- Recognising and nurturing potential within your team.
- Delivering exceptional customer service every time.
- “Leading The Way” in daily operations.
- Driving business performance.
- Developing and coaching the team.
- Delivering strong results across service and sales.
Why join us on your journey?
- Contribute to our mission of becoming the market leader in QSR sector.
- Plenty of career growth opportunities across all our international headquarters.
- Become part of a company where learning and development is at the heart of the culture.
- Loads of fun initiatives with your colleagues, many of them focused on giving back to the community.
- We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in.
- We care about diversity, equity and inclusion and make everyone feel equally welcomed.
You also get these benefits:
- Salary up to £37,000 pa (Depending on Location).
- 45 Hour contract.
- Online Discounts in High Street Stores – My Staff Shop.
- Company Pension Plan.
- Cycle to Work Scheme.
- Free Mortgage Advice - via Charles Cameron.
- Access to Wages in Advance - Stream Incentive Schemes.
- Refer A Friend Scheme.
All applicants will receive consideration for the job with no regards to race, colour, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
Store Manager in Newcastle upon Tyne employer: QSRP group
At Chopstix, part of QSRP, we pride ourselves on being more than just a restaurant; we're a vibrant community dedicated to delivering exceptional dining experiences. Our culture fosters collaboration, innovation, and personal growth, ensuring that every team member feels valued and empowered. With flexible working options, a commitment to diversity, and numerous career advancement opportunities, joining us as an Assistant Manager means stepping into a role where you can truly make a difference while enjoying a fun and supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like QSRP group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to QSRP group
Don't be shy about reaching out to QSRP group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about QSRP group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at QSRP group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
