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- Tasks: Lead exciting new store openings and coach teams to deliver top-notch service.
- Company: Join Chopstix, part of QSRP, a vibrant food experience company.
- Benefits: Enjoy a pension scheme, yearly bonuses, and flexible work options.
- Why this job: Be at the forefront of growth in a dynamic and diverse environment.
- Qualifications: Experience in QSR or retail management with strong leadership skills.
- Other info: Great career growth opportunities and a fun, inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.
About the position:
New Store Opening Specialist - Midlands Field Based Role
Chopstix is expanding and we’re looking for a proactive, hands-on NSO Specialist to Lead the Way in delivering high-impact new store openings across the UK. You’ll be at the heart of our growth, coordinating multiple projects, coaching teams, and ensuring every new store is operationally ready, customer-focused, and commercially successful.
To ensure all new store openings and investments are operationally ready to trade with a clear focus on delivering the company return-on-investment targets. This will be achieved with clear leadership throughout the NSO and refurbishment countdown and working with the Area Managers to support development and readiness of the opening team. The specialist will engage with all the stakeholders to guarantee the companies development process is delivered. By being a performance coach with a new team, the NSO specialist will deliver our customer and operational standards.
Being at the forefront of the developing brand they should demonstrate flexibility and commitment in delivering an outstanding performance of a new store opening and be an example to store management teams of what best in class looks like. To take ownership for investments and ensure pre, during and post-opening activity provide the best platform for success. This is a key role within our business and is at the heart of everything we do. It is extremely important to effectively manage your time to ensure maximum output and delivery of all company targets and goals.
What You’ll Do:
- Project manage 3–4 openings at a time, from setup to handover
- Recruit, train, and coach store teams to deliver best-in-class service
- Collaborate with Area Managers, restaurant managers, and training teams
- Drive performance across our four pillars: People, Quality, Sales, and Profit
- Champion our values: Lead the Way, Take Pride, All In Together, Quick to Shift
What do you bring:
- Proven success as a General Manager in QSR, hospitality, or retail
- Strong leadership, coaching, and project management skills
- Passion for food, people development, and operational excellence
- Full UK driving licence and flexibility to travel
- Experience with training systems (e.g., FLOW) and documentation
As an individual you are:
- Have strong interpersonal and communication skills.
- Exceptional customer support and service.
- Highly organised & self-driven. Agile, quality & detail conscious, great analytical skills and innovative.
- Comprehensive understanding of project management, training, compliance and safety.
- Previous multi-site experience in other industry, to demonstrate key organisational skills
- Proven successful experience in a high-volume food and drink operations
- Previous experience of Training Needs Analysis
- Level 3 Food Safety and Health and Safety
- Previous experience working with Head Office teams to drive results in the stores
Why join us on your journey?
- Contribute to our mission of becoming the market leader in QSR sector
- Plenty of career growth opportunities across all our international head quarters
- Become part of a company where learning and development is in the heart of the culture
- Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
- We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
- We care about diversity, equity and inclusion and make everyone feel equally welcomed
You also get these benefits:
- Pension Scheme
- Yearly bonus based on your performance
Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.
All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
New Store Opening Specialist in Birmingham employer: QSRP group
Contact Detail:
QSRP group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Chopstix and QSRP, their values, and what makes them tick. This way, you can tailor your conversations during interviews to show you're not just another candidate, but someone who genuinely gets the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for roles.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of New Store Opening Specialist. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace New Store Opening Specialist in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about food and people development, so don’t hold back on sharing why you want to be a New Store Opening Specialist with us.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in project management and leadership in QSR or hospitality. We want to see how your skills align with our values and the specific requirements of the role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and achievements.
Apply Through Our Website: Don’t forget to hit that 'Apply Now' button on our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at QSRP group
✨Know the Company Inside Out
Before your interview, dive deep into Chopstix and QSRP. Understand their values, mission, and the diverse food offerings they provide. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Project Management Skills
As a New Store Opening Specialist, you'll be managing multiple projects simultaneously. Prepare examples from your past experiences where you've successfully led similar initiatives. Highlight your organisational skills and how you ensured operational readiness in previous roles.
✨Demonstrate Your Coaching Ability
This role requires strong leadership and coaching skills. Be ready to discuss how you've trained and developed teams in the past. Share specific instances where your coaching led to improved performance or customer satisfaction.
✨Emphasise Flexibility and Adaptability
Chopstix is looking for someone who can adapt quickly to changing situations. Prepare to discuss times when you've had to shift priorities or strategies on the fly. Show that you're agile and can handle the fast-paced environment of new store openings.
