Area Manager in Birmingham

Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.

About the position:

• Field Based Role

To maximise the profitability of the area through recruiting, motivating & leading an effective store management team by controlling costs, delivering outstanding customer service, exceptional standards, developing people and ensuring adherence to company policies, processes and procedures.

What do you bring:

• Recruit, retain and develop the best management teams to deliver a fantastic customer service experience, with exceptional food, store standards and profit performance within your area.
• Create and deliver a rolling people plan for the area, to include succession planning, people progression and develops team capabilities.
• Create personal development plans for all management teams.
• Complete regular reviews, appraisals and set clear objectives to improve performance, skills and knowledge.
• Ensure all store teams are fully trained using the company training policies, processes and procedures.
• Coach management teams on their individual performance and share best practice within area teams.
• Drive Store Manager performance to achieve champions in the various operating areas (e.g. training, stock, labour, finance, brand standards, new openings etc).
• Hold Store Managers accountable for the performance of their stores and teams.
• Hold weekly communication calls with managers to review achievement of key objectives in line with our four key pillars; People, Quality, Sales and Profit.
• Ensure team are kept up to date on, and are following all legal and Company policies, processes and practices at all times, leading by example and demonstrating integrity always.
• Keep the Head of Operations fully up to date with all relevant store performance, good news stories, issues, changes, information and enforcement visits.
• Attend regular team and company meetings.

Company Expectation:

• Delivery of the budgeted profit target for your area.
• Review the store Profit and Loss (P&L) performance, with your managers every month, setting clear expectations and SMART actions.
• Hold store manager business reviews on a regular basis; to communicate key initiatives, set clear expectations and agree SMART actions to improve performance.
• Review brand operating standards, food quality, legal and statutory processes on every visit.
• Have a conversation with all your store managers every week to review people, financial performance, compliance, stocks, standards and costs.
• To have a clear people and operational turnaround plan for all underperforming stores.
• Visit your stores on a regular basis including key trading times including weekends and evenings.
• Use business reviews and key trading time visits to see local competitors, review their offers and implement any change.
• Put a high area focus on the importance of delivering best in class for online customer reviews platforms (TripAdvisor – Facebook, etc).
• All customer feedback is reviewed, actioned and dealt with effectively and within the company guidelines.
• To comply with, implement and maintain all statutory, legal and company processes and procedures demonstrating integrity always.
• To ensure that company policies, procedure and reporting systems are adhered to within the scope of the role.
• To keep your line manager fully up to date with all relevant store performance, good news stories, issues, changes, information and enforcement visits.
• To assist and take responsibility in other areas of the business as and when required.

Investments:

• Take ownership for investments and ensure pre and post opening activity provide the best platform for success.
• Deliver investment returns in line with agreed company appraisals.

As an individual you are:

• Previous experience as an Area Manager within a QSR, pub, restaurant or bar organisation.
• Ability to discuss and demonstrate success in managing/coaching other stores in addition to running own store.
• Demonstrable success in growing and developing management teams within stores.
• A can-do attitude, prepared to think outside the box to support our stores.
• Self-motivated, energetic and tenacious individual.
• Operation of a computer work-station and other office equipment (in particular the ability to use word, power point, excel).
• Ability to drive in the UK – full clean driving licence.
• The ability to coach others with tact and patience.
• Keen interest in food and food development, ideally backed up by relevant experience.

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector.
• Plenty of career growth opportunities across all our international head quarters.
• Become part of a company where learning and development is in the heart of the culture.
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community.
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in.
• We care about diversity, equity and inclusion and make everyone feel equally welcomed.

You also get these benefits:

• Pension Scheme
• Yearly bonus based on your performance.

Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let's talk.

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.