Applications Engineer UK

OverviewQSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYSTM software-based audio, video and control Ecosystem.

By joining the rapidly growing team at QSC UK, you will be entering a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to colour outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

To be part of the AET team means to support and deliver the highest quality technical support to the UK systems integrators, consultants, and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Q-SYS and other specialist QSC platforms.

This is a highly varied role, and a successful candidate will be working across multiple disciplines with customers at all levels of the AV industry.

Responsibilities

Provide Applications support and QSC Training content to the UK, Ireland and Nordic markets

Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.

Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.

Maintain and build an excellent relationship with customers and end users.

Attend industry training and develop relevant knowledge and skills to enhance performance.

Deliver training on Q-SYS products to programmers, system designers, and commissioning engineers

Deliver pre-sales system designs for projects across multiple verticals

Travel toUK, Ireland and Nordic regions to deliver training to distributors and integrators and provide support.

Qualifications

Education to degree level or qualification in industry relevant field

Comprehensive understanding of audio, video and networking is essential

Proven work experience as a Technical Support Engineer, installation Engineer, AV programmer or similar role

Strong experience in supporting audio visual or IT infrastructure services is key

Commercially astute with the ability to understand a complex sales process

Proven expertise managing complex systems within a corporate AV / IT environment

Supported products and services NOT exclusively based on hardware

Supported products and services to Tier 1 integrators and end users

Exceptional technical ability with a detail-oriented approach

Well organised to manage conflicting priorities

Excellent problem-solving skills individually and as part of a team

Confident and engaging presentation skills

Excellent communication skills – with the ability to translate technical information for all types of audiences

Professionally presented with natural gravitas

Excellent communication skills (both verbal and written)

Fluent English language skills (both verbal and written)

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