At a Glance
- Tasks: Assist customers via phone, manage logistics queries, and ensure smooth delivery processes.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Earn £14.00 per hour with holiday accrual and potential for ongoing work.
- Other info: Temporary role with the chance for career growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your communication skills.
- Qualifications: Confident phone manner, attention to detail, and strong organisational skills required.
The predicted salary is between 14 - 14 £ per hour.
Please note that this position is open to UK applicants only
Job Description
We have a great full-time admin role available starting immediately with weekly pay!
We are looking for a Customer Support Assistant to join our customer service and aftercare team on a temporary basis.
This is a phone-based role suited to someone with a confident telephone manner, strong attention to detail, and the ability to manage multiple tasks efficiently in a busy environment.
Your duties will include
- Proactively contacting customer branches to confirm they can receive goods on scheduled delivery dates.
- Building rapport and maintaining a professional and positive experience on all calls.
- Taking incoming aftercare claims calls and accurately recording all relevant details.
- Maintaining clear and concise documentation for follow-up and resolution.
- Liaising with DHL regarding delivery delays.
- Tracking and locating parcels and providing timely updates to internal teams and customers.
- Maintaining and updating the returns log accurately.
- Coordinating with the transport team to track vehicle locations and statuses.
- Supporting general logistics queries and providing updates as required.
- Duration: His is a temporary role with the potential to become ongoing
Hourly Rate: Pay for this position is £14.00 per hour. You will accrue holiday up to 28 days pro rata We are unable to offer visa sponsorships
Working Hours: You will be working 08:00-16:30 Monday to Friday
Experience & Qualifications
The ideal candidate will have
- A confident and positive telephone manner, with the ability to make and receive frequent calls.
- Strong attention to detail and the ability to record information accurately.
- A conscientious and reliable approach, taking ownership of tasks and following them through.
- A polite and professional manner when dealing with customers and colleagues.
- Good organisational skills, with the ability to prioritise and manage multiple tasks.
- Confidence using spreadsheets, including Excel or similar systems.
- The ability to remain calm and organised in a busy working environment.
- Strong communication skills and the ability to build trust quickly over the phone.
- A proactive, self-motivated and adaptable approach.
- A willingness to support different areas of the operation when required.
- #J-18808-Ljbffr
Customer Support in Ruddington employer: QS Recruitment
At QS Recruitment, we pride ourselves on being an excellent employer, offering HGV 2 drivers in Swadlincote not only a competitive salary but also monthly bonuses and overtime opportunities that reward commitment and safety. Our supportive work culture fosters growth and development, ensuring that our employees feel valued and have the chance to advance their careers while enjoying a balanced work-life schedule from Monday to Friday.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Ruddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QS Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QS Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support in Ruddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QS Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at QS Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QS Recruitment!
How to prepare for a job interview at QS Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
