Global Sales Operations and Enablement Manager

This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

As a Global Sales Operations and Enablement Manager, this is what you’ll be doing:

• Leadership and Team Development: Lead, mentor, and develop a team of sales operations and enablement professionals. Foster a high-performance culture aligned with the company's objectives, ensuring the team is empowered and motivated.
• Sales Strategy and Planning: Collaborate with sales leaders to drive strategic planning, including sales lead processing and tracking, target setting, account, and territory planning. Continuously refine and improve sales processes, methodologies, and policies to enhance effectiveness and efficiency.
• Data-Driven Insights: Utilise data to provide strategic insights into sales performance, market trends, and customer behaviour. Develop and maintain regular sales reports and dashboards for the Executive Leadership Team (ELT), sales, and product teams.
• Sales Tools and Technology: Evaluate, select, and manage sales tools and technologies, including CRM systems, LinkedIn Sales Navigator, and data analytics platforms. Oversee the management and optimisation of the sales enablement tech stack, ensuring tools are effectively utilised to support sales activities.
• Commission and Compensation: Design and implement commission structures that align with company strategies and motivate the sales team. Collaborate with the finance team to ensure accurate and timely commission payments.
• Sales Forecasting and Reporting: Establish and maintain accurate sales forecasting processes. Track and report on performance against forecasts, providing detailed analysis to support strategic decision-making.
• Sales Enablement: Set up and manage proposal management capabilities, ensuring teams can respond to RFPs/RFIs effectively. Maintain an up-to-date repository of core sales collateral that meets QS branding and professional standards.
• Training and Development: Provide ongoing training and support to global sales teams, ensuring they have the necessary skills and knowledge to effectively use sales tools and resources. Promote a culture of continuous learning and professional development.
• Cross-Functional Collaboration: Work closely with marketing, product development, and other departments to design and implement targeted campaigns and initiatives that generate leads and drive sales growth. Support global sales teams in preparing and organising documents for tenders and bids, ensuring compliance with relevant regulations.
• Client Engagement and Sales Cycle Management: Lead strategic client engagements, overseeing the entire sales cycle from prospecting to deal closure. Ensure seamless transitions through each stage of the sales process, optimising for client satisfaction and business success.

Key skills and experience:

• Leadership and Communication: Strong leadership capabilities with experience in managing and motivating teams to achieve high performance. Excellent communication skills, with the ability to influence and align multiple stakeholders.
• Analytical and Problem-Solving Skills: Exceptional analytical skills with the ability to interpret complex data and turn insights into actionable strategies. Proficiency in SQL and Excel is desirable, but not essential.
• Sales Tools Proficiency: Hands-on experience with CRM systems like HubSpot and NetSuite, as well as analytics tools such as Tableau. Experience managing and optimising sales enablement technologies.
• Global Experience: Experience working in a diverse, multinational environment with sensitivity to different cultures and business practices.
• Experience: Strong experience in sales operations management, ideally within the education sector.
• Organised and Detail-Oriented: Ability to juggle multiple projects, prioritise workload, and meet targets set by others while maintaining data integrity.
• Collaborative Mindset: Proven ability to work collaboratively and influence decision-making with senior-level audiences. A strong communicator who can drive process improvements and align team efforts with business objectives.
• Continuous Improvement: Passionate about continuous learning, with a strong commitment to professional growth and excellence in sales operations.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings. Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

We take investing in our people very seriously. As standard you will have:

• Access to an annual bonus scheme (for qualifying roles only)
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years
• Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Access to QSmiles – a discount scheme that actually makes a significant difference
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Equal opportunities: QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.