Account Manager

This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

You’ll play a pivotal role in shaping our client relationships and driving the success of student recruitment partnerships. You will work closely with university recruitment, admissions, and marketing teams to deliver results, enhance client engagement, and drive revenue growth. With a mix of strategic thinking and hands-on execution, you’ll help lead the way in strengthening QS’s position as a trusted partner in student recruitment.

This is an exciting opportunity for someone who thrives in a fast-paced, results-driven environment and is passionate about making a meaningful difference in the education sector. You will have the chance to build and maintain relationships with key stakeholders, guide strategic direction, and contribute to the success of both QS and our client institutions.

What’s Unique About This Role:

• Impactful Work: You’ll be at the forefront of helping universities worldwide connect with the best talent. Your work will directly influence the success of educational institutions and their student recruitment strategies.
• Growth Opportunities: At QS, we are committed to your professional growth. You’ll have opportunities to develop your skills in client management, strategy, and operations, while contributing to innovative projects in the education sector.
• Global Exposure: With a diverse portfolio of clients, you’ll gain exposure to global education trends and the opportunity to work in a multicultural environment.
• Collaborative Culture: Join a passionate and supportive team where your contributions are valued and your success is celebrated.

Role responsibilities

• Revenue & Client Management: Manage and renew client contracts within your portfolio, ensuring timely execution and growth opportunities. Identify opportunities to expand services and increase revenue through upselling and new service offerings. Maintain strong, collaborative relationships with university recruitment, admissions, and marketing teams, ensuring the successful delivery of client strategies. Act as the primary point of contact for clients, resolving any issues and maintaining high levels of satisfaction. Conduct bi-annual enrolment reporting, presenting compelling ROI stories to clients. Leverage client and market data to help universities shape their enrolment and marketing strategies, positioning QS as a strategic partner rather than a service provider. Use insight-driven recommendations to influence client decision-making and support long-term revenue growth. Proactively share data-backed best practices and benchmarks to help clients improve recruitment outcomes.
• Operational & Strategic Execution: Monitor and track client progress, managing risks and ensuring all deliverables are met in a timely manner. Identify patterns and trends in performance data to anticipate risks, inform interventions, and guide clients toward more effective recruitment planning. Support clients in interpreting insights dashboards and reporting tools, ensuring they understand how data informs strategy and execution. Provide insights and recommendations for operational or strategic improvements. Participate in key client training, learning sessions, and industry conferences. Assist with reconciliation process and invoicing procedures.
• Reporting & Data Analysis: Provide regular updates and reports on client activity, including student sentiment, market trends, risks, and opportunities. Transform complex analytical outputs into simple, compelling narratives that guide university decision-making. Use industry benchmarks and comparative analytics to highlight efficiency gaps and recommend strategic improvements. Develop forward-looking insights as part of regular reporting, helping clients forecast recruitment trends and plan more effectively for future cycles. Prepare and deliver End of Cycle presentations to clients, showcasing the value QS brings to their recruitment strategies. Contribute to discussions around industry challenges and growth areas.

Key skills and experience

To succeed in this role, you’ll need:

• Strong commercial acumen and the ability to spot business opportunities.
• Exceptional client service and communication skills.
• Proven ability to manage multiple client relationships simultaneously while delivering results.
• Strong ability to communicate data-driven insights to non-technical stakeholders in a clear and persuasive manner.
• Comfortable working with dashboards, CRM systems, and performance analytics tools to extract insights and drive strategic conversations.
• Demonstrated ability to use data to influence client strategy and decision-making.
• A positive, proactive approach with a strong sense of accountability.
• Excellent project management skills with a keen eye for detail.
• Experience in customer management and influencing client stakeholders.
• Ability to thrive under pressure and meet deadlines.
• An international outlook and an appreciation for diversity.

Desirable Experience:

Background in higher education or knowledge of tertiary education processes and procedures is preferred.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
• Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.