Insights Consultant

Insights Consultant

London, England, United Kingdom

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The role

As an Insights Consultant, you will be responsible for managing a portfolio of client accounts, building strong relationships, and ensuring customers receive maximum value from their insights programme. Acting as the main point of contact, you will work closely with clients to understand their business objectives, provide strategic guidance, resolve challenges, and identify opportunities to strengthen the partnership.

You will collaborate with our Rapid Intelligence and Media Intelligence teams to ensure deliverables are accurate, insightful, and aligned with client expectations. By coordinating internal stakeholders and maintaining high editorial and service standards, you will play a key role in delivering an excellent customer experience.

You will also develop a strong understanding of each client's evolving needs, proactively identifying risks and growth opportunities, and sharing these insights with internal stakeholders to support client retention, renewals, and upsell opportunities.

Duties And Responsibilities

The role is defined, but not limited to, the following:

• Build and maintain strong, trusted relationships with clients, acting as a strategic partner and helping them achieve their business goals through Cision Insights solutions.
• Manage regular communication with client teams via email, phone, and occasional in-person meetings to understand their needs, align on service expectations, and ensure a high-quality customer experience.
• Act as the link between clients and internal teams, identifying and resolving issues quickly, whether related to service delivery, editorial quality, or contractual requirements.
• Collaborate with teams across Cision to ensure clients receive a seamless experience across all areas of the business.

• Support client renewals by managing account information, tracking service scope, and contributing to proposals, statements of work (SOWs), and contract documentation.
• Identify opportunities to strengthen client relationships, support retention, and contribute to account growth through renewals and upsell opportunities.
• Partner with internal stakeholders to proactively identify client risks, opportunities, and actions required to support long-term success.

• Develop a strong understanding of Cision Insights delivery processes and support client projects through research