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- Tasks: Conduct market research and recruit participants for healthcare projects across Belgium and Switzerland.
- Company: Join a leading Japanese tech firm revolutionising healthcare solutions globally.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Fluency in Dutch and English, with strong communication and analytical skills.
- Other info: Flexible working hours and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
About the Business Division
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities
- Project Recruitment
Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed. Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews
Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery. Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs. Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners. Ensure that outsource targets for allocated markets are achieved.
- Panel building and engagement
Ensure that monthly registrations targets are met for in Belgium, Switzerland. Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels. Call new registrants to confirm and update email addresses. Call users to reactivate their accounts. Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Work with the Project Management team to resolve project specific issues for members/respondents. Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution. Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System. Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels. Provide high quality support to M3 Global Research members via telephone and email/support ticket communication. Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes. Investigate fraud respondents and take action based on M3 data quality procedures. Complete the verification process for newly registered members. Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
- Education and Training Required
Degree level or equivalent or equivalent experience.
- Knowledge, Skills, Abilities
Fluency in Dutch and English, and other of the following languages would be preferred: Swedish, Norwegian, Danish, Dutch, German. Exhibit clear and effective communication both verbally and written with diverse audiences. Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities. Detail oriented with excellent analytical and investigative skills. Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours: 9.00 - 17.30 CET or twice a week 9.30 – 18.00 CET (day confirmed on a monthly basis).
Market Research Associate (Dutch speaking) Remote employer: Qqfs (Qualitative & Quantitative Fieldwork Services)
Contact Detail:
Qqfs (Qualitative & Quantitative Fieldwork Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Associate (Dutch speaking) Remote
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Market Research Associate role. Highlight your skills in communication and your fluency in Dutch and English to stand out.
✨Tip Number 3
Don’t shy away from cold calling! Since this role involves reaching out to panelists, show off your confidence by practicing some calls. It’ll help you get comfortable with the recruitment process.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it shows your initiative and interest in being part of the M3 Group.
We think you need these skills to ace Market Research Associate (Dutch speaking) Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Research Associate role. Highlight your relevant experience, especially in market research and communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Show Off Your Language Skills: Since this role requires fluency in Dutch and English, make sure to showcase your language skills clearly in your application. If you have experience using these languages in a professional setting, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Qqfs (Qualitative & Quantitative Fieldwork Services)
✨Know Your Market
Before the interview, dive deep into the healthcare and market research landscape. Familiarise yourself with M3 Group's services and recent projects. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Language Skills
Since fluency in Dutch and English is crucial, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to ensure you're comfortable switching between them.
✨Prepare for Cold Calling Scenarios
As the role involves cold calling, think about how you would approach this task. Prepare a brief script or outline of how you'd engage potential respondents. This will showcase your proactive attitude and communication skills.
✨Highlight Your Analytical Skills
The job requires detail-oriented analytical skills. Be ready to discuss past experiences where you've successfully analysed data or solved problems. Use specific examples to illustrate your ability to handle inquiries and provide solutions.