Senior Qualitative Project Manager in London

Company Description

M3 is a Japanese global leader in the provision of ground‐breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

About M3

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project's completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research, with focus on healthcare, fieldwork, and collaboration with all teams involved in the project. Including, but not limited to the following:

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning.
• Coordination of project kick‐off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals.
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Comply with M3's operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution‐oriented approach across each touch point of the client journey.

Qualifications

• Must have 2+ years' experience in market research project management, preferably in healthcare.
• Be a self‐motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well‐developed analytical and problem‐solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on‐time in a fast‐paced environment where moving deadlines and other changes often occur in real time.