At a Glance
- Tasks: Conduct market research and recruit participants for healthcare projects in Scandinavia.
- Company: Join M3, a global leader in innovative healthcare solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with flexible working hours.
- Why this job: Make a real impact in healthcare while working from anywhere.
- Qualifications: Fluency in Danish and English, plus strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities Including, but not limited to the following:
- Project Recruitment
- Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed.
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews.
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery.
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs.
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners.
- Ensure that outsource targets for allocated markets are achieved.
- Panel building and engagement
- Ensure that monthly registrations targets are met for Scandinavia region and any other QQFS assigned markets are fully executed.
- Execute the allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets are fully executed.
- Call new registrants to confirm and update email addresses.
- Call users to reactivate their accounts.
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Work with the Project Management team to resolve project specific issues for members/respondents.
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution.
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System.
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels.
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
- Investigate fraud respondents and take action based on M3 data quality procedures.
- Complete the verification process for newly registered members.
- Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
- Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch).
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday. Please submit your CV in English.
Market Research Associate (Danish Speaking) - Remote in London employer: Qqfs (Qualitative & Quantitative Fieldwork Services)
M3 is an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration within the healthcare research sector. With a strong commitment to employee growth, M3 provides comprehensive training and development opportunities, ensuring that team members can thrive in their roles while contributing to meaningful projects that impact global health. The company's inclusive culture, combined with its status as a publicly traded leader in the industry, makes it an attractive choice for those seeking a rewarding career in market research.
Contact Details:
Qqfs (Qualitative & Quantitative Fieldwork Services) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Market Research Associate (Danish Speaking) - Remote in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at M3 or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Remember, it's all about showcasing your personality and how you fit into the team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings there, so keep checking back!
We think you need these skills to ace Market Research Associate (Danish Speaking) - Remote in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Market Research Associate role. Highlight your experience in recruitment and communication, especially if you've worked in similar industries. We want to see how your skills match what we're looking for!
Show Off Your Language Skills:Since this role requires fluency in Danish and English, don’t forget to showcase your language skills prominently. If you speak any additional languages, mention those too! It’s a great way to stand out.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you'll need in this role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Qqfs (Qualitative & Quantitative Fieldwork Services)
✨Know Your Market
Before the interview, dive deep into M3's role in the healthcare industry. Familiarise yourself with their services and recent projects, especially in the Nordics and Benelux regions. This will help you demonstrate your understanding of the market and how you can contribute.
✨Showcase Your Language Skills
Since fluency in Danish and English is essential, be prepared to showcase your language skills during the interview. Practice answering common questions in both languages, and if you speak another language, mention it! This could set you apart from other candidates.
✨Prepare for Cold Calling Scenarios
As the role involves cold calling to recruit respondents, think about how you would handle this. Prepare a mock script or practice with a friend. Highlight your communication skills and ability to engage with diverse audiences, as this will be crucial for success.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled challenges in previous roles. Use specific examples that showcase your analytical and investigative skills. This will show the interviewers that you can effectively troubleshoot and resolve issues, which is key for this position.
