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- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for our team.
- Company: Join a dynamic IT team in a supportive work environment.
- Benefits: Gain valuable experience, flexible hours, and a chance to enhance your tech skills.
- Other info: This is a 6-month contract with potential for future opportunities.
- Why this job: Be the go-to person for tech solutions and make a real difference in our operations.
- Qualifications: Basic IT knowledge and a passion for helping others with tech challenges.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled and proactive IT Support Engineer (6-month contract) to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business‑critical systems.
Key Responsibilities
- Technical Support
- Act as the first point of contact for all IT support requests (email, chat, helpdesk, phone)
- Diagnose and troubleshoot hardware and software issues, escalating complex problems where appropriate
- Install, configure, and update applications on Windows and MacOS devices
- Provide clear guidance to users on software functionality and best practices
- Hardware Management
- Support and troubleshoot Windows laptops and other end‑user devices
- Perform hardware upgrades, repairs, and replacements
- Deploy new hardware to staff (if local to Milton Park office)
- Maintain an accurate inventory of IT hardware assets
- User Account and Access Management
- Create, modify, and deactivate user accounts in Active Directory and Microsoft 365
- Manage user roles, permissions, and group memberships across multiple platforms
- Administer access to cloud‑based solutions including Jira and other business applications
- Ensure timely off‑boarding and maintain security compliance standards
- Systems and Infrastructure Support
- Work closely with the IT System Administrator to support business systems
- Maintain up‑to‑date technical documentation, configuration guides and knowledge base articles
Technologies Used
Operating Systems
IT Support Engineer (6-month contract) employer: Qqfs (Qualitative & Quantitative Fieldwork Services)
Contact Detail:
Qqfs (Qualitative & Quantitative Fieldwork Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (6-month contract)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific hardware or software issues, and be ready to share your thought process with potential employers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Employers love candidates who can think on their feet, so be prepared to discuss past experiences where you successfully resolved IT issues.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace IT Support Engineer (6-month contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love proactive problem solvers, so share those success stories that demonstrate your ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Qqfs (Qualitative & Quantitative Fieldwork Services)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and MacOS systems. Be ready to discuss common hardware and software issues, as well as how you would troubleshoot them. Familiarity with Active Directory and Microsoft 365 will also give you an edge.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for helping non-technical staff.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully diagnosed and resolved IT issues, and be ready to walk the interviewer through your thought process.
✨Understand the Company’s IT Environment
Do some research on the company’s IT infrastructure and the tools they use, like Jira or any specific applications mentioned in the job description. Showing that you understand their environment and can contribute from day one will impress the interviewers.