Associate Director, Qualitative Research

The mission of the Associate Director of Qualitative Research is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget.
• Partner with internal stakeholders to address issues and improve performance on research projects.
• Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigate and manage project escalations.
• Ensure the project is completed on time and to the satisfaction of the client.
• Monitor productivity and quality of data collection of their team’s projects.
• Oversee the billing process of the team, ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service.
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team.
• Oversee the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required

• Bachelor’s degree or equivalent work experience preferred.

Minimum Experience

• 5+ years of experience in Qualitative Market Research.
• 3+ years of project management experience.
• 2+ years experience in healthcare focused Market Research required.
• Minimum of 1 year of experience managing employees preferred.
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred).

Knowledge, Skill, Ability

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, PowerPoint and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

Additional Information

This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.