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For Companies At a Glance
- Tasks: Engage clients, manage bids, and deepen relationships to drive business growth.
- Company: Join M3, a global leader in innovative healthcare solutions.
- Benefits: Enjoy 25 days leave, bonus schemes, and health benefits.
- Why this job: Make a real impact in healthcare while developing your career.
- Qualifications: Experience in healthcare communication and strong project management skills.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
Job Description
The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.
Duties Include:
- Owning bidding process for projects including full understanding of project costs and feasibility
- Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
- Actively networking within existing client contacts for any new business/prospects
- Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
- Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
- Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
- Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
- Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
- Collaborate with partners and vendors to ensure seamless project execution
- Act as the liaison between Sales and Project Managers on all projects
- Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities
Qualifications:
- Experience in a healthcare agency delivering multi-channel communication solutions
- Experience in Healthcare (POM & consumer) essential
- A creative and analytical mind, with a proven ability to interpret large amounts of information
- Proactive and highly organised, with excellent project management skills and a proven ability to multi-task
- Excellent interpersonal, verbal and written communication skills
- Experience with pharma approval software systems desired
- Ability to work both on own initiative and as part of a team
- High level customer relationship management skills with a proven ability to develop and maintain customer relationships
- Media scheduling experience would be of benefit
- Veeva PromoMats
Benefits:
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality medical after probation
- Staff discount scheme
- Discounted gym membership
Account Manager employer: Qqfs (Qualitative & Quantitative Fieldwork Services)
Contact Detail:
Qqfs (Qualitative & Quantitative Fieldwork Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Networking is key! Get out there and connect with people in the healthcare industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! Whether it's a casual chat or a formal meeting, being able to clearly articulate your value proposition is crucial. We recommend rehearsing with friends or family to get comfortable. The more confident you are, the better your chances of landing that Account Manager role!
✨Tip Number 3
Showcase your problem-solving skills! In interviews, be ready to discuss how you've tackled challenges in previous roles. Use specific examples that highlight your analytical mind and creativity. We want to see how you can adapt solutions to meet client needs, just like in the job description!
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in healthcare and any relevant project management skills. We want to see how your background aligns with our mission at M3!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the healthcare industry and how you can contribute to our team. Be sure to mention specific examples of your past successes.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your excellent verbal and written communication skills. We love seeing candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Qqfs (Qualitative & Quantitative Fieldwork Services)
✨Know Your Stuff
Before the interview, dive deep into M3's services and recent projects. Understanding their innovative solutions in healthcare will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past, especially in the healthcare sector. Highlight any upselling or cross-selling successes you've had.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential client issues you might face and how you'd diplomatically handle them. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about M3's future projects or challenges in the healthcare market. This not only shows your enthusiasm but also demonstrates your strategic thinking and understanding of the industry.
