Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for our team.
- Company: Join a dynamic IT team in a supportive and collaborative environment.
- Benefits: Gain valuable experience, competitive pay, and flexible working options.
- Other info: Perfect opportunity for growth in a fast-paced tech environment.
- Why this job: Make a real difference by helping colleagues solve tech challenges every day.
- Qualifications: Experience with Windows systems and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled and proactive IT Support Engineer (6-month contract) to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business-critical systems.
Key Responsibilities
- Technical Support
- Act as the first point of contact for all IT support requests (email, chat, helpdesk, phone)
- Diagnose and troubleshoot hardware and software issues, escalating complex problems where appropriate
- Install, configure, and update applications on Windows and MacOS devices
- Provide clear guidance to users on software functionality and best practices
- Hardware Management
- Support and troubleshoot Windows laptops and other end-user devices
- Perform hardware upgrades, repairs, and replacements
- Deploy new hardware to staff (if local to Milton Park office)
- Maintain an accurate inventory of IT hardware assets
- User Account and Access Management
- Create, modify, and deactivate user accounts in Active Directory and Microsoft 365
- Manage user roles, permissions, and group memberships across multiple platforms
- Administer access to cloud-based solutions including Jira and other business applications
- Ensure timely off-boarding and maintain security compliance standards
- Systems and Infrastructure Support
- Work closely with the IT System Administrator to support business systems
- Maintain up-to-date technical documentation, configuration guides and knowledge base articles
Technologies Used
- Operating Systems & Infrastructure: Windows Server 2008-2016, Windows 11, MacOS, VMware
- Microsoft Cloud Services: Microsoft 365 / Office 365, Entra ID (Azure AD), Intune, SharePoint online
- Cloud & Infrastructure: AWS
- Business Applications: Jira, Confluence
- Security & Management: NinjaOne RMM, Harmony SASE, Webroot/Opentext AV
Qualifications
Essential Requirements
- Strong demonstrable experience supporting Windows-based systems in a business environment
- Proven experience upgrading, troubleshooting, and managing computer hardware
- Practical knowledge of user account management in Active Directory and Microsoft 365 environments
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Ability to work independently, prioritise workload, and manage multiple tasks effectively
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organised with exceptional attention to detail
- Customer-focused approach with a commitment to delivering excellent service
Desirable Requirements
- Experience supporting MacOS devices in a mixed-platform environment
- Knowledge of network administration, including VPNs, firewalls, and network troubleshooting
- Experience providing formal 1st and 2nd line IT support in a helpdesk or service desk environment
- Familiarity with cloud-based platforms such as Jira, Confluence, or similar business applications
- Experience with IT service management (ITSM) tools and remote management software
- Relevant IT qualifications (e.g., CompTIA A+, Microsoft certifications, ITIL Foundation)
- Understanding of information security principles and data protection requirements
IT Support Engineer (6-month contract) in Abingdon employer: Qqfs (Qualitative & Quantitative Fieldwork Services)
Contact Detail:
Qqfs (Qualitative & Quantitative Fieldwork Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (6-month contract) in Abingdon
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot hardware issues or manage user accounts. Practising these responses will help you feel more confident and ready to impress.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace IT Support Engineer (6-month contract) in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows-based systems and user account management. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share specific examples of how you've solved technical issues in the past and how you can bring that expertise to our team.
Show Off Your Problem-Solving Skills: In your application, highlight your problem-solving abilities. We love candidates who can diagnose and troubleshoot issues efficiently, so share any relevant experiences where you’ve done just that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Qqfs (Qualitative & Quantitative Fieldwork Services)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and MacOS systems, as well as any specific software mentioned in the job description like Microsoft 365 and Jira. Be ready to discuss your hands-on experience with troubleshooting and upgrading hardware, as this will show you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to explain complex concepts to non-technical users, as this will highlight your communication skills and customer-focused approach.
✨Familiarise Yourself with User Management
Since user account management is a key responsibility, make sure you understand how to create and manage accounts in Active Directory and Microsoft 365. Being able to talk confidently about user roles and permissions will demonstrate your readiness for the position.
✨Be Ready to Discuss Your Organisational Skills
The role requires managing multiple tasks effectively, so think of examples that showcase your ability to prioritise and stay organised. Mention any tools or methods you use to keep track of your workload, as this will reassure them that you can handle the demands of the job.