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- Tasks: Conduct market research and recruit participants for healthcare projects in Scandinavian languages.
- Company: Join M3, a global leader in innovative healthcare solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Fluency in a Scandinavian language and strong communication skills required.
- Other info: Be part of a supportive team with a focus on innovation and quality.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities:
Including, but not limited to the following:
Project Recruitment
- Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
- Scheduling interviews
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
- Ensure that outsource targets for allocated markets are achieved
Panel building and engagement
- Ensure that monthly registrations targets are met for Scandinavia region
- and any other QQFS assigned markets are fully executed
- Execute the allocated panel building initiatives in Scandinavia region
- and any other QQFS assigned markets are fully executed
- Call new registrants to confirm and update email addresses
- Call users to reactivate their accounts
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Work with the Project Management team to resolve project specific issues for members/respondents
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
- Investigate fraud respondents and take action based on M3 data quality procedures
- Complete the verification process for newly registered members
- Complete link testing for online Market Research projects and overlays for qualitative online screeners
Qualifications
Knowledge, Skills, Abilities:
- Fluency in one of the Scandinavian languages (Danish, Swedish, Norwegian) and English
- Exhibit clear and effective communication both verbally and written with diverse audiences
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
- Detail oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
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Market Research Associate (Scandinavian languages) - Remote employer: QQFS (Qualitative & Quantitative Fieldwork Services)
Contact Detail:
QQFS (Qualitative & Quantitative Fieldwork Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Associate (Scandinavian languages) - Remote
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through professional groups. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about M3 and its innovative solutions will help you stand out and show your genuine interest.
✨Tip Number 3
Practice your cold calling skills! Since this role involves reaching out to panelists, being confident and clear on the phone is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Market Research Associate (Scandinavian languages) - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Research Associate role. Highlight your experience with project recruitment and any relevant skills in market research, especially in Scandinavian languages. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about market research and how your skills align with our needs at QQFS. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your verbal and written skills in your application. Whether it's through your CV, cover letter, or any additional materials, let us see how effectively you can convey information.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at QQFS (Qualitative & Quantitative Fieldwork Services)
✨Know Your Market
Before the interview, dive deep into M3's role in the healthcare industry. Familiarise yourself with their services and recent projects, especially in the Scandinavian markets. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Language Skills
Since fluency in a Scandinavian language is key, be prepared to demonstrate your language skills during the interview. Practice common phrases or scenarios related to market research in that language, so you can confidently showcase your proficiency.
✨Prepare for Cold Calling Scenarios
Given the role involves cold calling, think about how you would approach potential respondents. Prepare a mock script or practice with a friend to get comfortable with the idea of reaching out to strangers and engaging them effectively.
✨Highlight Your Analytical Skills
The job requires detail-oriented analytical skills. Be ready to discuss past experiences where you've successfully analysed data or solved problems. Use specific examples to illustrate your ability to handle inquiries and provide solutions, as this will resonate well with the interviewers.
