Operations Technician in City of London

Reports to: Operations and Health & Safety Manager

Direct Reports: None

Hours: Full-time. Work schedule aligned with stadium events, including occasional evening and weekend work as necessary.

Job Purpose

Support the Operations team to ensure the smooth running of day-to-day operations, football fixtures, and other events. Act as a nominated Health and Safety Representative to ensure compliance with relevant rules and regulations (training will be provided as required).

Key Duties

A. Matchday / Event Duties

• Support event setup and breakdown, including seating, signage, and temporary installations.
• Respond to operational issues during events to minimise disruption.
• Assist with crowd control infrastructure (barriers, gates, turnstiles, TMO) and ensure safety compliance.
• Draft communications to local residents as required.
• Prepare information posters and notices for residents.
• Facilitate broadcasters’ site visits on pre‑rig and broadcast days.
• Raise documentation for local authority Traffic Management Orders to support matchday traffic and parking arrangements.

B. Main Duties (Non‑Events)

• Conduct routine checks and preventative maintenance.
• Coordinate facilities management tasks to ensure safe and legal stadium operation.
• Operate, inspect, and maintain machinery and equipment.
• Respond quickly to faults and operational issues.
• Perform or arrange inspections and maintenance of stadium equipment.
• Maintain detailed records of operations, maintenance, and events.
• Manage sub‑contractors (hard and soft services).
• Keep accurate maintenance logs and records of system performance.
• Administer complaints procedures and draft responses.
• Manage stationery orders, records, and deliveries.
• Maintain company car records and liaise with insurance brokers.
• Collaborate with security, cleaning, and event teams for operational readiness.
• Provide cover at the training ground as required.
• Comply with all company policies, procedures, and H&S requirements.
• Maintain the operations inbox and order consumables for staff.
• Carry out any other duties within the scope of the role.

C. Budgeting

• Record and validate invoices against delivered services.
• Assess contractor works and materials for value by obtaining three quotes where necessary.

D. Health & Safety

• Act as a nominated Health and Safety representative for the Club.
• Maintain and monitor records for compliance, certification, and licences.
• Assist with quarterly Health and Safety staff representative meetings.

E. Projects

• Assist with system installations, upgrades, and modifications.
• Collaborate with the IT team to ensure reliability and security of technology systems (networks, ticketing, communications, AV, etc.).
• Support infrastructure and operational projects.
• Participate in the appraisal process.

Experience

• Previous experience within a facilities background, covering both hard and soft services.
• Demonstrable interest in and understanding of Health and Safety regulations.
• Strong communication skills, able to represent the Company effectively at all levels.
• Ability to accurately determine needs and provide relevant guidance and information.
• High level of administrative skill and accuracy, with ability to create systems and maintain detailed records.
• Excellent organisational skills, able to manage own workload and meet statutory or operational deadlines.
• Good working knowledge of standard office software, including Word (mail merge), Excel (spreadsheets for record keeping), and MS Publisher (for posters, signs, and notices).
• Aptitude to learn and use specialist operational software (training provided).
• Ability to prioritise tasks and work to critical timescales.
• Strong attention to detail and commitment to quality.
• Willingness to participate in a call‑out rota as required.
• High standard of oral communication and written English.
• Understanding of Health and Safety regulations such as COSHH, security requirements, PPM compliance standards, and facilities regulations.
• IOSH or NEBOSH qualification (or willingness to complete within the first year of employment).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing