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- Tasks: Handle incoming calls and provide exceptional customer service with empathy.
- Company: Join a leading UK customer service company with a vibrant culture.
- Benefits: Enjoy competitive salary, performance incentives, and flexible hours without weekends.
- Other info: Dynamic team environment with ongoing training and personal development opportunities.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Previous experience in a Call/Contact Centre and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Are you currently working in a Call Centre / Contact Centre, enjoy the job, but fed up of the unsociable hours and weekend working? Then maybe we can help. QPLtalent are working with one of the UK’s leading customer and business process management companies, who deliver back-office administration and front-office customer contact services to private and public sector organisations across the UK & Ireland.
Our Client has openings for an experienced Customer Service Advisor who have previous experience working in a Call/Contact Centre. You will be dealing with incoming calls. As an experienced Customer Service Advisor you will understand the need to be empathetic when dealing with delicate situations and confidential information.
As part of this dynamic, vibrant and busy Contact Centre, the part you play is vital in bringing to life their commitment to put customers at the heart of everything they do. You will be a passionate "people person" who thrives on providing the very best customer experience, have excellent communication skills, be computer literate, and have the ambition to work in a challenging and rewarding environment.
In return, as a Customer Service Advisor you will receive a competitive salary plus performance incentives, be part of a comprehensive training programme, ongoing coaching, and be encouraged and supported in your own personal development. Great team working environment that offers sociable hours (Monday - Friday flexible between the hours of 8am - 6pm, 37.50 hours per week). Remember No Weekends or Bank Holidays.
So if you are a passionate Customer Service Advisor, have previous experience of working in a Contact Centre environment, and wish to progress your career within a respected company, then we would love to hear from you.
To submit your application for the Customer Service Advisor job just click "Apply Now" or feel free to share with your friends and family.
Quorum People Ltd are operating as an employment business.
Customer Service Advisors in Coventry employer: QPLtalent
Contact Detail:
QPLtalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors in Coventry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Customer Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Advisors and practice your responses. Show off your empathy and communication skills, as these are key in this role.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for Customer Service Advisor roles. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Advisors in Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a call or contact centre before. We want to see how you’ve handled calls and dealt with customers, so share specific examples that showcase your skills!
Be Personable and Empathetic: Since we’re all about putting customers at the heart of what we do, let your personality shine through in your application. Use a friendly tone and demonstrate your empathy by mentioning how you’ve helped customers in delicate situations.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention the sociable hours and how they fit your lifestyle, and express your enthusiasm for working in a dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team of Customer Service Advisors!
How to prepare for a job interview at QPLtalent
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand the importance of empathy and effective communication, as these are key in handling delicate situations. Be ready to share examples from your past experiences that highlight these skills.
✨Research the Company
Take some time to learn about the company you're interviewing with. Understand their values, mission, and the services they provide. This will not only help you tailor your answers but also show your genuine interest in being part of their team.
✨Prepare for Common Questions
Think about the typical questions asked in customer service interviews, such as how you handle difficult customers or manage stress. Prepare concise and relevant answers, ideally backed by real-life examples that demonstrate your problem-solving abilities.
✨Show Your Passion for People
As a Customer Service Advisor, being a 'people person' is crucial. During the interview, express your enthusiasm for helping others and providing excellent service. Share stories that showcase your passion for customer satisfaction and how it drives you in your work.