At a Glance
- Tasks: Guide schools in implementing tech solutions to keep children safe online.
- Company: Join Qoria, a global leader in child digital safety technology.
- Benefits: Work remotely, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with potential for career advancement.
- Why this job: Make a real difference in children's online safety while working from home.
- Qualifications: Basic tech knowledge and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Want to deliver tech with purpose, with people who care? Join an organisation that helps keep children safe online.
Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
What's the Opportunity? Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office.
Here's how you'll do it: The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product. Some specific duties may include:
- Conducting initial planning of customer needs and requirements
- Collaborating with customers to develop onboarding strategies and timelines
- Providing training and support to help customers learn how to use the product effectively
- Troubleshooting any issues or challenges that arise during the onboarding process
- Monitoring customer progress and providing ongoing support as needed
- Gathering feedback from customers to identify areas for improvement in the onboarding process
- Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.
The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed:
- Smoothwall Monitor
- Smoothwall Cloud Filter
- Smoothwall Cloud Reporting
- Smoothwall Classwize
- Smoothwall Pulse
What you will bring: Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected: Windows Server, Azure, Microsoft Intune.
Remote Onboarding Engineer in Swansea employer: Qoria
At Qoria, we pride ourselves on being a purpose-driven employer that values the safety and well-being of children online. Our remote work culture fosters flexibility and collaboration, allowing you to make a meaningful impact while enjoying a supportive environment that prioritises employee growth and development. With opportunities to engage with a diverse team and contribute to innovative solutions in child digital safety, joining us means being part of a mission that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Onboarding Engineer in Swansea
✨Tip Number 1
Get to know the company inside out! Research Qoria and its mission to keep children safe online. This will not only help you tailor your conversations but also show that you genuinely care about their purpose.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people who already work there can give you insider tips and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common onboarding scenarios. Think about how you'd guide a school through implementing Smoothwall products and be ready to share your ideas on customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Qoria.
We think you need these skills to ace Remote Onboarding Engineer in Swansea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for child digital safety shine through. We want to see that you care about making a difference and how your skills can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the role of Remote Onboarding Engineer. Highlight relevant experience, especially in customer support and technical environments, so we can see how you fit into our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and skills, as this will help us understand your background quickly and easily.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Qoria
✨Know the Product Inside Out
Before your interview, make sure you understand Smoothwall’s core products like Monitor and Cloud Filter. Familiarise yourself with their features and how they benefit educational institutions. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer-Centric Approach
Since the role involves guiding customers through onboarding, be prepared to discuss your previous experiences where you successfully supported clients. Share specific examples of how you identified customer needs and helped them achieve their goals, as this will highlight your suitability for the position.
✨Brush Up on Technical Knowledge
While the role isn’t exclusively technical, having a foundational understanding of tools like Windows Server and Azure is crucial. Be ready to discuss how you’ve used these technologies in past roles or projects, as it will demonstrate your ability to collaborate effectively with technical teams.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the onboarding process. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
