At a Glance
- Tasks: Guide customers through onboarding and ensure they successfully adopt our cloud products.
- Company: Join Qoria, a global leader in child digital safety technology.
- Benefits: Work remotely, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on customer success.
- Why this job: Make a real difference by helping schools protect children online.
- Qualifications: Basic understanding of Windows Server, Azure, and Microsoft Intune.
The predicted salary is between 30000 - 40000 £ per year.
Want to deliver tech with purpose, with people who care? Join an organisation that helps keep children safe online.
Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
What's the Opportunity? Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office.
Here's how you'll do it: The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product. Some specific duties may include:
- Conducting initial planning of customer needs and requirements
- Collaborating with customers to develop onboarding strategies and timelines
- Providing training and support to help customers learn how to use the product effectively
- Troubleshooting any issues or challenges that arise during the onboarding process
- Monitoring customer progress and providing ongoing support as needed
- Gathering feedback from customers to identify areas for improvement in the onboarding process
- Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.
The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed:
- Smoothwall Monitor
- Smoothwall Cloud Filter
- Smoothwall Cloud Reporting
- Smoothwall Classwize
- Smoothwall Pulse
What you will bring: Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected: Windows Server, Azure, Microsoft Intune.
Remote Onboarding Engineer in Stoke-on-Trent employer: Qoria
At Qoria, we pride ourselves on being a purpose-driven employer that values the safety and well-being of children online. Our remote work culture fosters flexibility and collaboration, allowing you to make a meaningful impact while enjoying a supportive environment that prioritises employee growth and development. With opportunities to engage with a diverse team and contribute to innovative solutions in child digital safety, joining us means being part of a mission that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Onboarding Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Qoria. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your skills! During interviews, be ready to share examples of how you've successfully onboarded clients or tackled challenges in tech environments. Real-life stories make you memorable!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, inquire about the team culture and how they support each other. It shows you’re genuinely interested in fitting in and contributing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our mission to keep children safe online.
We think you need these skills to ace Remote Onboarding Engineer in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for child digital safety shine through. We want to see that you care about making a difference and how your skills can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the role of Remote Onboarding Engineer. Highlight relevant experience, especially in customer support and technical environments, so we can see how you fit into our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Qoria
✨Know the Company Inside Out
Before your interview, take some time to research Qoria and its mission. Understand their products, especially the Smoothwall brand, and how they contribute to child digital safety. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Technical Understanding
While the role isn’t exclusively technical, having a foundational understanding of tools like Windows Server, Azure, and Microsoft Intune is crucial. Be prepared to discuss how you've used these technologies in past roles or projects, and how they relate to the onboarding process.
✨Prepare for Customer-Centric Scenarios
Since the role involves guiding customers through onboarding, think of examples from your experience where you successfully helped clients achieve their goals. Highlight your communication skills and ability to troubleshoot issues, as these are key to ensuring a positive customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the onboarding strategies they currently use or how they gather feedback from customers. This shows that you’re thinking critically about the role and are eager to contribute to their success.
