At a Glance
- Tasks: Guide customers through onboarding and ensure they successfully adopt our cloud products.
- Company: Join Qoria, a global leader in child digital safety technology.
- Benefits: Work remotely, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with potential to expand into additional products.
- Why this job: Make a real difference by helping schools keep children safe online.
- Qualifications: Basic understanding of Windows Server, Azure, and Microsoft Intune is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Want to deliver tech with purpose, with people who care? Join an organisation that helps keep children safe online.
Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
What's the Opportunity? Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office.
Here's how you'll do it: The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product. Some specific duties may include:
- Conducting initial planning of customer needs and requirements
- Collaborating with customers to develop onboarding strategies and timelines
- Providing training and support to help customers learn how to use the product effectively
- Troubleshooting any issues or challenges that arise during the onboarding process
- Monitoring customer progress and providing ongoing support as needed
- Gathering feedback from customers to identify areas for improvement in the onboarding process
- Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.
The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed:
- Smoothwall Monitor
- Smoothwall Cloud Filter
- Smoothwall Cloud Reporting
- Smoothwall Classwize
- Smoothwall Pulse
What you will bring: Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected: Windows Server, Azure, Microsoft Intune.
Remote Onboarding Engineer in Southampton employer: Qoria
At Qoria, we pride ourselves on being a purpose-driven employer that values the safety and well-being of children online. Our remote work culture fosters flexibility and collaboration, allowing you to make a meaningful impact while enjoying a supportive environment that prioritises employee growth and development. With opportunities to engage with a diverse team and contribute to innovative solutions in child digital safety, joining us means being part of a mission that truly matters.
