At a Glance
- Tasks: Guide customers in implementing and using Smoothwall’s cloud products for online safety.
- Company: Join Qoria, a global leader in child digital safety technology.
- Benefits: Employee share scheme, enhanced leave, tech allowance, and more.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact by helping keep children safe online.
- Qualifications: Customer service skills and a foundational understanding of tech tools required.
The predicted salary is between 30000 - 40000 £ per year.
Want to deliver tech with purpose, with people who care? Join an organisation that helps keep children safe online.
Who are we?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
What's the Opportunity?
Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office.
Here's how you'll do it:
The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product.
- Conducting initial planning of customer needs and requirements
- Collaborating with customers to develop onboarding strategies and timelines
- Providing training and support to help customers learn how to use the product effectively
- Troubleshooting any issues or challenges that arise during the onboarding process
- Monitoring customer progress and providing ongoing support as needed
- Gathering feedback from customers to identify areas for improvement in the onboarding process
- Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.
The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed:
- Smoothwall Monitor
- Smoothwall Cloud Filter
- Smoothwall Cloud Reporting
- Smoothwall Classwize
- Smoothwall Pulse
What you will bring:
Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected:
- Windows Server, Azure, Microsoft Intune & Google Admin platforms
- Active Directory, GPO, DNS, DHCP
- MDM solutions that support iPads and tablets such as Jamf or Moysle
- Basic TCP/IP networking, Proxy & Routing experience
As well as:
- Interested and confident in new and emerging technologies
- Strong customer service and customer engagement skills
- Confident and professional in communicating with internal and external people
- Very organised, methodical, and analytical
- A proactive, problem solving mentality
- Ability to quickly learn new skills and adapt to new systems, procedures and environments.
Desirable:
- Experience working in schools, colleges or other education institutions
- Experience of safeguarding technologies such as Filtering and Monitoring
- Understanding of the relevant safeguarding legislation that applies to schools
- UK driving licence and own transport
- 2 years previous experience in a similar role
- Previous Smoothwall experience
Why choose Smoothwall by Qoria:
In this role, you can expect:
- Employee share scheme
- Enhanced holiday & family leave
- Tech Allowance.... and much more
More importantly, you’ll:
- Deliver tech with purpose...
- As part of our Support team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.
- With people who care...
- You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.
- Through work that you love...
- This role takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.
- And a career that you own.
- A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.
We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity. At this stage we are only accepting applications from those with full working rights in the UK.
Remote Onboarding Engineer in London employer: Qoria
At Qoria, we pride ourselves on being a purpose-driven employer that values the safety of children online. Our remote onboarding engineers enjoy a supportive work culture, enhanced holiday and family leave, and opportunities for professional growth within a tight-knit team dedicated to making a meaningful impact. With a focus on employee well-being and a commitment to innovation, working with us means being part of a mission that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Onboarding Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qoria. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qoria before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Onboarding Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qoria:Your cover letter is your chance to shine! Tell us why you want to work at Qoria specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qoria!
How to prepare for a job interview at Qoria
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
