At a Glance
- Tasks: Guide schools in implementing tech solutions to keep children safe online.
- Company: Join Qoria, a global leader in child digital safety technology.
- Benefits: Work remotely, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on customer success.
- Why this job: Make a real difference in children's lives while working with innovative tech.
- Qualifications: Basic understanding of Windows Server, Azure, and Microsoft Intune preferred.
The predicted salary is between 30000 - 40000 £ per year.
Want to deliver tech with purpose, with people who care? Join an organisation that helps keep children safe online.
Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
What's the Opportunity? Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office.
Here's how you'll do it: The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product. Some specific duties may include:
- Conducting initial planning of customer needs and requirements
- Collaborating with customers to develop onboarding strategies and timelines
- Providing training and support to help customers learn how to use the product effectively
- Troubleshooting any issues or challenges that arise during the onboarding process
- Monitoring customer progress and providing ongoing support as needed
- Gathering feedback from customers to identify areas for improvement in the onboarding process
- Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.
The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed:
- Smoothwall Monitor
- Smoothwall Cloud Filter
- Smoothwall Cloud Reporting
- Smoothwall Classwize
- Smoothwall Pulse
What you will bring: Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected: Windows Server, Azure, Microsoft Intune.
Remote Onboarding Engineer in Lincolnshire employer: Qoria
At Qoria, we pride ourselves on being a purpose-driven employer that values the safety and well-being of children online. Our remote onboarding engineers enjoy a flexible work environment, with opportunities for professional growth and collaboration with passionate colleagues dedicated to making a difference. With a strong commitment to employee development and a culture that fosters innovation, joining our team means contributing to meaningful work while enjoying the benefits of a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Onboarding Engineer in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research Qoria and its mission to keep children safe online. This will not only help you tailor your conversations but also show that you genuinely care about their purpose.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people who already work there can give us insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common onboarding scenarios. Think about how you'd guide a school through implementing Smoothwall’s products. We want to demonstrate our problem-solving skills and customer-centric approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Remote Onboarding Engineer in Lincolnshire
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for child digital safety shine through. We want to see that you care about making a difference and how your skills can contribute to our mission.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the role of Remote Onboarding Engineer. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Qoria
✨Know the Company Inside Out
Before your interview, take some time to research Qoria and its mission. Understand their products like Smoothwall and how they contribute to child digital safety. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Technical Understanding
Even though the role isn’t exclusively technical, having a foundational understanding of tools like Windows Server, Azure, and Microsoft Intune is crucial. Be prepared to discuss how you've used similar technologies in past roles or projects, and how you can apply that knowledge to help customers during onboarding.
✨Prepare for Customer-Centric Scenarios
Since the role involves guiding customers through product adoption, think of examples from your past experiences where you successfully helped clients or users. Highlight your communication skills and ability to troubleshoot issues, as these are key to ensuring a positive customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
