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- Tasks: Monitor online activities to ensure children's safety and identify safeguarding risks.
- Company: Join Smoothwall, a tech company dedicated to child safety online.
- Benefits: Competitive salary, share scheme, private medical insurance, and enhanced holiday entitlement.
- Other info: Dynamic role with 24/7 shift rotation and excellent career growth opportunities.
- Why this job: Make a real difference in children's lives while working with a passionate team.
- Qualifications: Fluent English, IT literate, and understanding of online culture.
The predicted salary is between 30000 - 40000 £ per year.
Want to deliver tech with purpose, with people who care? Join us in our mission to create solutions that help keep children safe online.
Due to GDPR restrictions applicants must be UK based.
Department: Product (Early Detection & Intervention)
Reports to: Education Monitoring Analyst Team Lead
Primary Location: Leeds, UK
Available Shift Patterns: 24/7 - on a rotational basis
Start Date: The start date for this role will be 1st June 2026. Interviews will be held W/C 20th April 2026. Please note that the first 4 weeks of training will take place Monday - Friday 9:00 am - 5:30 pm.
What are the Benefits?
- Competitive Salary with enhanced pay for unsociable hours
- Employee Share Scheme Incentive
- Referral bonus scheme up to £2,250
- Home, Tech, Cycle and Car Schemes
- Life Insurance
- Access to company products
- Private Medical Insurance
- 24-hour wellbeing/counselling support
- Enhanced holiday entitlement and mental health zone out days
- Enhanced Parental Leave
- Variety of team building activities and events throughout the year
What’s the position?
At Smoothwall, we believe every child deserves to explore the digital world safely. As an Associate Education Monitoring Analyst, you’ll play a crucial role in providing human moderation support for our Smoothwall Monitor Managed Service offering. As a member of the Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools. The work requires a keen eye for detail, an understanding of modern online culture among young people and an ability to work at pace whilst making accurate decisions. This isn’t just a job; it’s a purpose. You’ll be part of a passionate team working at the intersection of technology and wellbeing, using your analytical skills and cultural awareness to make a tangible difference every day.
Core responsibilities
- Monitor and assess keystrokes and accompanying screenshots
- Identify and flag safeguarding risks to schools/DSLs
- Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content
- Provide timely responses
- Handle high volumes of content efficiently while maintaining accuracy
- Collaborate with team members to review unique incidents that require collective input or expertise
- Escalate high risk or complex captures to a senior member of the team for review
- Actively monitor and share information on emerging trends with the team to keep them informed
What you’ll need to succeed
- Fluent English, written and verbal
- Highly IT literate, with solid knowledge of global social media platforms, online games and apps popular among young people
- Familiarity with online culture and norms
- Strong decision‑making skills with the ability to act quickly
- An ability to remain calm and empathetic when under pressure or dealing with difficult situations
- A strong work ethic and ability to stay focused for extended periods
- Excellent customer service, interpersonal and communication skills, including numerical proficiency
- Collaborative team player, capable of working effectively within a large team
- Ability to thrive in a fast‑paced environment
- Previous web/content moderation experience
- Previous experience of working with vulnerable situations
- Previous experience in a safeguarding setting or awareness of safeguarding laws and principles
Personal Characteristics
- Deeply committed to ensuring user safety
- Highly collaborative and an excellent team player
- Dedicated to fostering a culture of continuous improvement
- Meticulous attention to detail while consistently achieving quality and productivity targets
This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate. Unlimited welfare services will be available to support the applicant. This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974; any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Associate Education Monitoring Analyst - 24/7 shift rotation in Leeds employer: Qoria
Contact Detail:
Qoria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Education Monitoring Analyst - 24/7 shift rotation in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Smoothwall. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of online safety and safeguarding laws. We want to show that we’re not just passionate but also informed about the role's responsibilities.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help us articulate our thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team at Smoothwall.
We think you need these skills to ace Associate Education Monitoring Analyst - 24/7 shift rotation in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Education Monitoring Analyst role. Highlight your relevant experience, especially in content moderation and safeguarding, to show us you’re the perfect fit for our mission.
Showcase Your Skills: We want to see your analytical skills and understanding of online culture. Use specific examples in your application to demonstrate how you've successfully navigated similar challenges in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Qoria
✨Know Your Stuff
Make sure you’re familiar with the role of an Associate Education Monitoring Analyst. Brush up on safeguarding laws, online culture, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Skills
Prepare to discuss your previous experience in web/content moderation or any relevant roles. Think of specific examples where you demonstrated strong decision-making skills or handled difficult situations. This will help the interviewers see how your background aligns with their needs.
✨Stay Calm Under Pressure
Since this role involves monitoring potentially distressing content, be ready to talk about how you manage stress and maintain focus. Share techniques you use to stay calm and empathetic, especially when dealing with sensitive issues. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about team dynamics, training processes, or how they handle emerging trends in online safety. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you.