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- Tasks: Monitor online activities to ensure children's safety and support schools in safeguarding.
- Company: Join Qoria, a global leader in child digital safety technology.
- Benefits: Enjoy competitive salary, share schemes, private medical insurance, and enhanced holiday entitlement.
- Why this job: Make a real difference in keeping children safe online while working with a passionate team.
- Qualifications: Fluent English, strong IT skills, and a commitment to child safety.
- Other info: Full training provided; your mindset and values matter most!
The predicted salary is between 36000 - 60000 £ per year.
Join us in our mission to create solutions that help keep children safe online. Who we are? Headquartered in Perth, Australia, with offices globally, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the 'Linewize' brand in North America and Asia Pacific, the 'Smoothwall' brand in the UK, and the 'Qoria' brand in EMEA and Sri Lanka. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom. 30,000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the world.
Due to GDPR restrictions applicants must be UK based.
Shift Patterns
- Full Time - 24/7 365 Shift Rotation.
- Available Shift Patterns: 24/7- on a rotational basis.
Interviews
Recruitment Evenings Will Be Taking Place:
- Tuesday 20th January – 8pm-9pm
- Wednesday 21st January – 8pm-9pm
Please keep both times free, due to the volume of applicants a slot will be allocated.
Start Date
The start date for this role will be 9th March 2026. Please note that the first 4 weeks of training will take place Monday-Friday 9am-5.30pm.
Benefits
- Competitive Salary with enhanced pay for unsociable hours
- Employee Share Scheme Incentive
- Referral bonus scheme up to £2,250
- Home, Tech, Cycle and Car Schemes
- Competitive Pension Scheme
- Life Insurance
- Learning & Tech Allowances
- Access to company products
- Private Medical Insurance
- 24 hour wellbeing/counselling support
- Enhanced holiday entitlement and mental health zone out days
- Enhanced Parental Leave
- Variety of team building activities and events throughout the year
Position Overview
At Smoothwall, we believe every child deserves to explore the digital world safely. As an Associate Education Monitoring Analyst, you'll play a crucial role in providing human moderation support for our Smoothwall Monitor Managed Service offering. As a member of our Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools.
Core Responsibilities
- Monitor and assess keystrokes and accompanying screenshots
- Identify and flag safeguarding risks to schools/DSLs
- Contact DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content
- Provide timely responses
- Handle high volumes of content efficiently while maintaining accuracy
- Meet established response times for events
- Collaborate with team members to review unique incidents that require collective input or expertise
- Escalate high risk or complex captures to a senior member of the team for review
- Actively monitor and share information on emerging trends with the team to keep them informed
Essential Requirements
- Fluent English, written and verbal
- Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people
- Familiarity with online culture and norms
- Strong decision‐making skills with the ability to act quickly
- An ability to remain calm and empathetic when under pressure or dealing with difficult situations
- A strong work ethic and ability to stay focused for extended periods
- Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency
- Collaborative team player, capable of working effectively within a large team
- Ability to thrive in a fast‐paced environment
Desirable
- Previous web/content moderating experience
- Previous experience of working with vulnerable situations
- Previous experience in a safeguarding setting or awareness of safeguarding laws and principles
Mindset & Culture
No two people are the same – we provide full on‐the‐job training, so if you don't tick every box, please still apply. What matters most to us is your mindset, values, and commitment to keeping children safe online. It's not just about skills – it's about culture, compassion, and purpose.
Personal Characteristics
- Deeply committed to ensuring user safety
- Highly collaborative and an excellent team player
- Dedicated to fostering a culture of continuous improvement
- Meticulous attention to detail while consistently achieving quality and productivity targets
This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate. Unlimited welfare services will be available to support the applicant. This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. Any applicant who is offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Associate Education Monitoring Analyst in Leeds employer: Qoria
Contact Detail:
Qoria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Education Monitoring Analyst in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Qoria and its mission. Understanding their values and how they keep children safe online will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills align with the role of Associate Education Monitoring Analyst. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show your passion for safeguarding! Be ready to discuss why keeping children safe online is important to you. Share any relevant experiences or insights that demonstrate your commitment to this cause.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Associate Education Monitoring Analyst in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Education Monitoring Analyst role. Highlight your relevant skills and experiences that align with our mission to keep children safe online. We want to see how you can contribute to our purpose-driven team!
Show Your Passion: Let your enthusiasm for child digital safety shine through in your application. Share any personal experiences or motivations that drive you to work in this field. We love seeing candidates who are genuinely passionate about making a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application smoothly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Qoria
✨Know Your Stuff
Make sure you’re familiar with Qoria’s mission and the role of an Associate Education Monitoring Analyst. Research their products and understand how they help keep children safe online. This will show your genuine interest and commitment to their cause.
✨Showcase Your Skills
Prepare to discuss your IT literacy and experience with social media platforms, online games, and apps popular among young people. Be ready to give examples of how you've used these skills in previous roles or situations, especially in safeguarding contexts.
✨Stay Calm Under Pressure
Since the role involves monitoring potentially distressing content, practice how you would handle high-pressure situations. Think of examples where you’ve had to make quick decisions or remain calm while dealing with difficult circumstances.
✨Emphasise Teamwork
Qoria values collaboration, so be prepared to talk about your experiences working in teams. Share specific instances where you’ve contributed to a team effort, especially in fast-paced environments, and how you’ve supported your colleagues.
