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For Companies At a Glance
- Tasks: Provide remote technical support and resolve customer issues in a fast-paced environment.
- Company: Join a leading B2B SaaS company trusted by thousands of apps globally.
- Benefits: Enjoy flexible remote work options and a vibrant team culture.
- Why this job: Be part of a dynamic sector, making a real impact on mobile applications worldwide.
- Qualifications: English proficiency and experience in B2B or mobile development are preferred.
- Other info: Work with cutting-edge tools like Gleap, Slack, and GitHub.
The predicted salary is between 30000 - 42000 £ per year.
We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure.
We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.
Key Responsibilities
Provide remote technical support to customers in a fast-paced environment
Resolve customer issues efficiently and effectively
Maintain excellent customer satisfaction through prompt responses to inquiries and concerns
Prioritize and manage multiple support tickets simultaneously
Assist with integrating our SDK into client mobile applications
Optimize documentation based on user feedback
Diagnose and report bugs to ShortCut
Use monitoring systems for log analysis to detect and resolve problems quickly.
Primarily work through Gleap, Slack, Community, and GitHub.
Who you are
English Proficiency. Must be able to articulate thoughts clearly in written and oral form for interaction with international clients and colleagues.
Relevant Experience. Experience in B2B and similar fields, along with mobile development experience or training, is desirable.
Technical Background. Understanding of mobile SDK principles, ability to work with monitoring systems (Kibana, Grafana, Sentry), and basic knowledge of network and JSON format.
Attention to Detail. Must pay attention to client needs and find solutions to non-obvious tasks.
Energy and Initiative. High level of proactivity and enthusiasm required.
Ability to Prioritize. Must be able to determine priorities in a dynamic work environment and manage time and resources effectively.
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Support Engineer employer: Qonversion Inc.
Contact Detail:
Qonversion Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with our B2B SaaS product and its features. Understanding how our platform processes transactions and integrates with mobile applications will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your technical skills related to mobile SDKs and monitoring systems like Kibana and Grafana. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. Highlighting your experience in managing multiple support tickets will also be beneficial.
✨Tip Number 4
Engage with our community on platforms like GitHub and Slack. This not only shows your initiative but also helps you understand the common challenges faced by our clients, which can be useful in your role.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B environments and mobile development. Emphasise any technical skills related to SDKs, monitoring systems, and your ability to manage support tickets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and attention to detail, especially in fast-paced environments.
Showcase Communication Skills: Since English proficiency is crucial, ensure your application materials are well-written and free of errors. Highlight any previous roles where you effectively communicated with clients or colleagues, particularly in international settings.
Demonstrate Proactivity: In your application, provide examples of how you've taken initiative in past roles. This could include instances where you optimised processes or resolved complex issues, showcasing your energy and ability to prioritise tasks.
How to prepare for a job interview at Qonversion Inc.
✨Showcase Your Technical Skills
Make sure to highlight your understanding of mobile SDK principles and experience with monitoring systems like Kibana or Grafana. Be prepared to discuss how you've used these tools in past roles or projects.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer issues efficiently in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since you'll be interacting with international clients, practice articulating your thoughts clearly in both written and oral forms. Consider doing mock interviews to refine your communication skills.
✨Emphasise Attention to Detail
Be ready to discuss how you pay attention to client needs and find solutions to non-obvious tasks. Share specific instances where your attention to detail made a significant impact on customer satisfaction.
