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For Companies At a Glance
- Tasks: Lead customer success for enterprise clients and drive satisfaction.
- Company: Join a fast-growing B2B SaaS company processing $1 billion in app subscriptions.
- Benefits: Enjoy flexible work options and a collaborative team environment.
- Why this job: Make a real impact by helping clients succeed with our innovative platform.
- Qualifications: 5+ years in B2B SaaS sales, fluent in English, strong customer success background.
- Other info: Opportunity to work with global clients and enhance your strategic skills.
The predicted salary is between 48000 - 72000 £ per year.
We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure. We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Drive customer satisfaction and ensure high retention rates
- Serve as the primary point of contact for enterprise accounts
- Develop and execute strategies to maximize customer success
- Collaborate with sales, product, and support teams to address client needs
- Conduct regular check-ins and business reviews with clients
- Identify opportunities for upselling and cross-selling
- Provide insights and feedback to improve our products and services
- Resolve client issues promptly and effectively
- Ensure clients fully utilize our platform to achieve their business goals
Who you are
- 5+ years of relevant B2B SaaS sales experience
- Fluent in spoken and written English
- Proven experience in customer success or account management
- Strong track record of driving customer satisfaction and retention
- Proficient with CRM systems (HubSpot experience preferred)
- Excellent communication and interpersonal skills
- Deep understanding of the SaaS and subscription management landscape
- Ability to build and maintain strong relationships with enterprise clients
- Strategic thinker with a proactive approach to problem-solving
- Eager to learn and fully understand our technology from end to end
Senior Manager, Customer Success employer: Qonversion Inc.
Contact Detail:
Qonversion Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Success
✨Tip Number 1
Network with professionals in the B2B SaaS industry, especially those who have experience in customer success roles. Attend relevant industry events or webinars to connect with potential colleagues and learn more about the latest trends.
✨Tip Number 2
Familiarise yourself with our platform and its features. Understanding how our product works will not only help you in interviews but also demonstrate your genuine interest in the role and our company.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer satisfaction and retention in previous roles. Highlighting measurable outcomes will showcase your effectiveness and strategic thinking.
✨Tip Number 4
Research our current clients and their industries. Being knowledgeable about who we serve and their unique challenges will allow you to tailor your approach and show how you can add value to our customer success team.
We think you need these skills to ace Senior Manager, Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant B2B SaaS experience, particularly in customer success or account management. Use specific examples that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the SaaS landscape and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've successfully managed client relationships or resolved issues in previous positions. This will help illustrate your interpersonal skills.
Highlight Strategic Thinking: Demonstrate your strategic thinking abilities by discussing past experiences where you developed and executed strategies that maximised customer success. This could include upselling or cross-selling initiatives that benefited both the client and your previous employer.
How to prepare for a job interview at Qonversion Inc.
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your past roles where you successfully drove customer satisfaction and retention. Highlight any metrics or achievements that demonstrate your impact on client relationships.
✨Understand the SaaS Landscape
Familiarise yourself with the current trends in the B2B SaaS market, especially regarding subscription management. This knowledge will help you engage in meaningful conversations about how you can contribute to the company's success.
✨Demonstrate Your Communication Skills
As a Senior Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely, and be ready to showcase your interpersonal skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare scenarios where you've had to resolve client issues or identify upselling opportunities, and explain your thought process and outcomes.
