Senior Manager, Customer Success

We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure.

We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.

Key Responsibilities

Build and maintain strong relationships with enterprise clients

Drive customer satisfaction and ensure high retention rates

Serve as the primary point of contact for enterprise accounts

Develop and execute strategies to maximize customer success

Collaborate with sales, product, and support teams to address client needs

Conduct regular check-ins and business reviews with clients

Identify opportunities for upselling and cross-selling

Provide insights and feedback to improve our products and services

Resolve client issues promptly and effectively

Ensure clients fully utilize our platform to achieve their business goals

Who you are

5+ years of relevant B2B SaaS sales experience

Fluent in spoken and written English

Proven experience in customer success or account management

Strong track record of driving customer satisfaction and retention

Proficient with CRM systems (HubSpot experience preferred)

Excellent communication and interpersonal skills

Deep understanding of the SaaS and subscription management landscape

Ability to build and maintain strong relationships with enterprise clients

Strategic thinker with a proactive approach to problem-solving

Eager to learn and fully understand our technology from end to end

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