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For Companies At a Glance
- Tasks: Provide remote technical support and resolve customer issues in a fast-paced environment.
- Company: Join a leading B2B SaaS company trusted by thousands of apps globally.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by helping clients optimise their mobile applications.
- Qualifications: English proficiency and experience in B2B or mobile development preferred.
- Other info: Dynamic team culture with a focus on innovation and client satisfaction.
The predicted salary is between 30000 - 50000 £ per year.
We develop a B2B SaaS product for mobile applications with subscriptions. By ****, thousands of apps trusted our platform to process around $1 billion through our infrastructure. We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.
Key Responsibilities
- Provide remote technical support to customers in a fast-paced environment
- Resolve customer issues efficiently and effectively
- Maintain excellent customer satisfaction through prompt responses to inquiries and concerns
- Prioritize and manage multiple support tickets simultaneously
- Assist with integrating our SDK into client mobile applications
- Optimize documentation based on user feedback
- Diagnose and report bugs to ShortCut
- Use monitoring systems for log analysis to detect and resolve problems quickly
- Primarily work through Gleap, Slack, Community, and GitHub
Who you are
- English Proficiency: Must be able to articulate thoughts clearly in written and oral form for interaction with international clients and colleagues
- Relevant Experience: Experience in B2B and similar fields, along with mobile development experience or training, is desirable
- Technical Background: Understanding of mobile SDK principles, ability to work with monitoring systems (Kibana, Grafana, Sentry), and basic knowledge of network and JSON format
- Attention to Detail: Must pay attention to client needs and find solutions to non-obvious tasks
- Energy and Initiative: High level of proactivity and enthusiasm required
- Ability to Prioritize: Must be able to determine priorities in a dynamic work environment and manage time and resources effectively
Support Engineer in England employer: Qonversion Inc.
Contact Detail:
Qonversion Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in England
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. Engaging with them can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common support scenarios. Think about how you'd handle tricky customer issues or technical problems. This will boost your confidence and show your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Support Engineer in England
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any relevant technical experience you have, especially with mobile SDKs and monitoring systems. We want to see how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since you'll be communicating with clients globally. Make every word count!
Tailor Your Application: Take a moment to customise your application for us. Mention specific experiences that relate to the role of Support Engineer and how you can contribute to our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Qonversion Inc.
✨Know Your Tech
Brush up on your understanding of mobile SDK principles and the monitoring systems mentioned in the job description, like Kibana and Grafana. Being able to discuss these tools confidently will show that you’re not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or bugs. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached challenges and what the outcomes were.
✨Communicate Clearly
Since you'll be interacting with international clients, practice articulating your thoughts clearly in both written and oral forms. Consider doing mock interviews with a friend or using online platforms to refine your communication skills, ensuring you can convey technical information effectively.
✨Demonstrate Your Initiative
Be ready to discuss times when you took the initiative in previous roles. Whether it was optimising documentation based on user feedback or proactively managing support tickets, showing your energy and enthusiasm for going above and beyond will resonate well with the interviewers.
