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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone and email, resolving queries creatively.
- Company: Join a dynamic team with a focus on customer satisfaction and growth.
- Benefits: Visa sponsorship, competitive salary, and opportunities for career advancement.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Fluent in Mandarin and strong communication skills are essential.
- Other info: Exciting role with a chance to grow in a fast-paced industry.
The predicted salary is between 28800 - 48000 £ per year.
Mandarin speaking Customer Advisor role with visa provided.
Responsibilities
- Being a point of contact for all customers providing over the phone and email advice and support.
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach.
- Keeping both customers' accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
- Supplying costs and charges for equipment, helping the client to understand which service they require.
- Liaising with site contacts to clarify information and check assess for deliveries and collections.
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
- Raising cases on the CRM database daily to record.
Graduate Mandarin Customer Service Advisor in London employer: QoH Consultancy
Contact Detail:
QoH Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Mandarin Customer Service Advisor in London
✨Tip Number 1
Make sure you brush up on your Mandarin skills! Being fluent is key for this role, so practice speaking and writing to ensure you're ready to impress during the interview.
✨Tip Number 2
Research the company and its services thoroughly. Knowing their products inside out will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as these are likely to come up in your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen to join our team.
We think you need these skills to ace Graduate Mandarin Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Mandarin Skills: Since this role is all about helping customers in Mandarin, make sure to highlight your language skills in your application. We want to see how you can communicate effectively and support our customers!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to the job. Mention specific experiences that relate to customer service and problem-solving, as these are key for us.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at QoH Consultancy
✨Brush Up on Your Mandarin Skills
Since this role requires fluency in Mandarin, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Mandarin to boost your confidence.
✨Know the Company Inside Out
Research the company thoroughly. Understand their products, services, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare structured responses that demonstrate your problem-solving skills and ability to handle difficult situations with a creative approach.
✨Showcase Your Attention to Detail
As you'll be managing customer accounts and records, highlight your attention to detail during the interview. Bring examples of how you've successfully maintained accurate records or managed complex information in previous roles or studies.
