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For Companies At a Glance
- Tasks: Support customers via phone and email, resolving queries and complaints creatively.
- Company: Join a dynamic team with a focus on customer satisfaction.
- Benefits: Visa sponsorship, competitive salary, and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Fluent in Chinese with strong communication skills.
- Other info: Exciting role in a fast-paced environment with career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
Chinese speaking Customer Advisor role with visa provided.
Responsibilities
- Being a point of contact for all customers providing over the phone and email advice and support.
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach.
- Keeping both customers' accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
- Supplying costs and charges for equipment, helping the client to understand which service they require.
- Liaising with site contacts to clarify information and check assess for deliveries and collections.
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
- Raising cases on the CRM database daily to record.
Graduate Chinese Customer Advisors in London employer: QoH Consultancy
Contact Detail:
QoH Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Chinese Customer Advisors in London
✨Tip Number 1
Make sure you brush up on your communication skills! As a Customer Advisor, you'll be chatting with customers all day, so practice speaking clearly and confidently. Role-play with a friend or use online resources to simulate customer interactions.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Knowing what you're talking about will help you answer queries more effectively and show that you're genuinely interested in helping customers. Check out our website for detailed info!
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you would handle difficult situations or complaints. We recommend jotting down your thoughts and practicing your responses to feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Graduate Chinese Customer Advisors in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Chinese Customer Advisor role. Highlight any customer service experience and language skills, especially in Chinese, to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a great fit for this role. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at QoH Consultancy
✨Know Your Stuff
Make sure you understand the role of a Customer Advisor inside out. Familiarise yourself with common customer queries and how to resolve them. Brush up on your knowledge of the services offered, as well as any relevant equipment costs, so you can confidently answer questions during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and concisely. Prepare examples of how you've effectively handled customer complaints or queries in the past. This will demonstrate your ability to take ownership and resolve issues creatively.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you to handle a mock customer call or email. Stay calm, listen carefully, and show your problem-solving skills. This is your chance to shine and show how you would manage real-life situations.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
