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For Companies At a Glance
- Tasks: Support customers via phone and email, resolving queries and complaints creatively.
- Company: Dynamic company offering a vibrant work environment and visa support.
- Benefits: Visa sponsorship, relocation assistance, and opportunities for career growth.
- Why this job: Join a diverse team and make a difference in customer service while using your language skills.
- Qualifications: Recent graduate fluent in Mandarin with strong communication and problem-solving skills.
- Other info: Exciting opportunity to work in the UK or Europe with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
About the job
Mandarin speaking Customer Advisor role with visa provided.
Responsibilities
- Being a point of contact for all customers providing over the phone and email advice and support.
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach.
- Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
- Supplying costs and charges for equipment, helping the client to understand which service they require.
- Liaising with site contacts to clarify information and check assess for deliveries and collections.
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
- Raising cases on the CRM database daily to record account history.
Requirements
- Recent graduate currently living in the UK or Europe.
- Fluent spoken and written simplified and traditional Chinese.
- Excellent written and verbal communication skills.
- Able to listen, project empathy, and resolve complaints.
- Able to meet sales and work quotas.
- Be a team player.
- Able to organise, prioritise, and multitask.
Visas are provided and also relocation assistance if required. Please apply with your CV and we will get back to you as soon as possible.
Graduate Mandarin Customer Service Advisor employer: QoH Consultancy
Contact Detail:
QoH Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Mandarin Customer Service Advisor
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us tailor your answers to show how you fit into their culture and what you can bring to the table.
✨Tip Number 2
Practice your Mandarin skills! Since this role requires fluent communication, we recommend doing some mock calls or role-playing scenarios to boost your confidence and fluency.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're genuinely interested in the role and helps us understand what matters to you in a workplace.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows us that you’re proactive and keen!
We think you need these skills to ace Graduate Mandarin Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Mandarin Customer Service Advisor role. Highlight your language proficiency and any relevant customer service experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your Mandarin skills and any experience in customer service.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your excellent written communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at QoH Consultancy
✨Know Your Mandarin
Since this role requires fluency in Mandarin, make sure you brush up on your language skills. Practice common customer service phrases and scenarios in both simplified and traditional Chinese to show your confidence and proficiency during the interview.
✨Showcase Your Empathy
Customer service is all about understanding and resolving issues. Prepare examples from your past experiences where you successfully handled complaints or difficult situations. Highlight how you listened to the customer and provided a solution that made them feel valued.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM database to manage customer accounts, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM tools before, be ready to discuss your experience and how you can leverage that knowledge in this role.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.
