At a Glance
- Tasks: Support customers via phone and email, resolving queries and complaints creatively.
- Company: Join a dynamic team with a focus on customer satisfaction.
- Benefits: Visa sponsorship, relocation assistance, and a supportive work environment.
- Other info: Exciting opportunity for career growth in a collaborative setting.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Recent graduate fluent in Chinese with strong communication and multitasking abilities.
The predicted salary is between 22500 - 27500 £ per year.
Chinese Graduate Customer Service Advisors
About the job Chinese Graduate Customer Service Advisor
- Chinese speaking Customer Advisor role with visa provided.
Responsibilities
- Being a point of contact for all customers, providing over the phone and email advice and support.
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach.
- Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
- Supplying costs and charges for equipment, helping the client to understand which service they require.
- Liaising with site contacts to clarify information and check assess for deliveries and collections.
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
- Raising cases on the CRM database daily to record account history.
Requirements
- Recent graduate currently living in the UK or Europe.
- Fluent spoken and written simplified and traditional Chinese.
- Excellent written and verbal communication skills.
- Able to listen, project empathy, and resolve complaints.
- Able to meet sales and work quotas.
- Be a team player.
- Able to organise, prioritise, and multitask.
Visa's are provided and also relocation assistance if required.
Please apply with your CV and we will get back to you as soon as possible.
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Chinese Graduate Customer Service Advisors in Manchester employer: QoH Consultancy
As a Chinese Graduate Customer Service Advisor, you will join a dynamic and supportive team that values your contributions and fosters a collaborative work environment. With opportunities for professional growth and development, along with the provision of visas and relocation assistance, this role offers a unique chance to build a rewarding career while engaging with a diverse customer base in the UK. Our commitment to employee well-being and success makes us an excellent employer for recent graduates seeking meaningful employment.
