At a Glance
- Tasks: Support customers via phone and email, resolving queries and complaints creatively.
- Company: Dynamic company offering a vibrant work environment with a focus on customer service.
- Benefits: Visa sponsorship, relocation assistance, and opportunities for career growth.
- Other info: Perfect for those looking to kickstart their career in a supportive setting.
- Why this job: Join a diverse team and make a real difference in customer experiences.
- Qualifications: Recent graduate fluent in Chinese with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Chinese speaking Customer Advisor role with visa provided.
Responsibilities:
- Being a point of contact for all customers providing over the phone and email advice and support.
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach.
- Keeping both customers' accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
- Supplying costs and charges for equipment, helping the client to understand which service they require.
- Liaising with site contacts to clarify information and check assess for deliveries and collections.
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
- Raising cases on the CRM database daily to record account history.
Requirements:
- Recent graduate currently living in the UK or Europe.
- Fluent spoken and written simplified and traditional Chinese.
- Excellent written and verbal communication skills.
- Able to listen, project empathy, and resolve complaints.
- Able to meet sales and work quotas.
- Be a team player.
- Able to organise, prioritise, and multitask.
Visas are provided and relocation assistance if required. Please apply with your CV and we will get back to you as soon as possible.
Graduate Chinese Customer Advisors employer: QoH Consultancy
As a Graduate Chinese Customer Advisor, you will join a dynamic and supportive team that values collaboration and innovation. Our company offers comprehensive training and development opportunities, ensuring you grow your skills while enjoying a vibrant work culture in the UK. With visa sponsorship and relocation assistance, we are committed to making your transition smooth and rewarding, allowing you to focus on delivering exceptional customer service.
We think you need these skills to ace Graduate Chinese Customer Advisors
Fluent spoken and written Chinese
Excellent written communication skills
Excellent verbal communication skills
Empathy
Complaint resolution
Sales skills
Teamwork
