Credit Control Manager

We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet. You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work.

We are looking for a Credit Control Manager to oversee the credit control function, manage complex escalations, improve processes, and drive performance across the team. The role includes managing their own ledger, forecasting upcoming payments, and ensuring strong financial controls. The primary objective is to reduce Days Sales Outstanding (DSO) through proactive credit management, better processes, and effective coaching of Credit Controllers.

Role Responsibilities:

• Manage and develop the Credit Control team, providing coaching, support, and performance feedback.
• Ensure all ledgers have an assigned Credit Controller with appropriate oversight.
• Manage a portfolio of customer accounts, including complex or high-risk accounts.
• Ensure all escalations are acted upon promptly, including direct customer contact when required.
• Actively pursue overdue debt and ensure the legal referral process is followed correctly — avoiding legal escalation through proactive management.
• Reconcile customer accounts and monitor key issues affecting payment.
• Raise and approve customer invoices in line with business rules.
• Process and allocate payments, ensuring full accuracy and visibility.
• Oversee credit checking for new accounts and review credit limits, addressing risk proactively.
• Ensure setup of new direct debits and reinstatement of cancelled mandates.
• Manage and monitor unallocated cash, ensuring prompt allocation.
• Forecast upcoming customer payments and report on expected cashflow.
• Prepare and deliver performance updates to the Head of Finance Operations (HOFO).
• Look for process improvement opportunities, drive efficiency, and promote a culture of continuous improvement.
• Work cross-functionally to reduce internally generated credit notes and billing errors.
• Ensure all Credit Control processes and procedures are fully documented and kept up to date.

Essential Experience:

• Confident in communicating with customers, including senior stakeholders.
• Comfortable learning new systems and optimising workflows.
• Excellent attention to detail and organisational skills.
• Strong analytical and problem-solving capabilities.
• Clear and influential communication skills.
• Resilience and confidence leading challenging conversations.
• Ability to work under pressure and deliver to tight timescales.
• Proven ability to make clear, sound decisions under pressure.
• KPI-driven mindset with a focus on reducing DSO and improving efficiency.
• Experience in credit control with some exposure to coaching/supporting others (desirable for senior role).

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

• Competitive base salary.
• Matching pension scheme (up to 5%) from day one.
• Discretionary company bonus scheme.
• 4 x annual salary Death in Service coverage from day one.
• Employee referral scheme.
• Tech Scheme.
• Private medical insurance from day one.
• Optical and dental cash back scheme.
• Help@Hand app: access to remote GPs, second opinions, mental health support, and physiotherapy.
• EAP service.
• Cycle to Work scheme.
• 36 days annual leave (inclusive of bank holidays).
• An extra paid day off for your birthday.
• Ten paid learning days per year.
• Flexible working hours.
• Market-leading parental leave.
• Sabbatical leave (after five years).
• Work from anywhere (up to 3 weeks per year).
• Industry-recognised training and certifications.
• Bonusly employee recognition and rewards platform.
• Clear opportunities for career development.
• Length of Service Awards.
• Regular company events.