PMO ERP Project Officer

This role forms part of an ERP Transformation Programme, supporting the development and delivery of projects in accordance with the aims of the Transformation plan. The PMO ERP Project Officer coordinates projects and programmes across the portfolio to ensure consistency, maintenance of standards, and effective communication of the work on behalf of the Transformation Office.

Organisational Context

The role operates within a complex programme environment requiring strong project management discipline, governance adherence, and cross-functional collaboration. The post holder works closely with project managers, functional consultants, IT teams, the System Integrator, and programme governance forums to ensure successful ERP programme delivery.

Role Purpose

To support project managers within a multi-disciplinary team in planning and delivering the ERP programme across the full lifecycle from project initiation to project closure, ensuring effective coordination, documentation, and governance.

Key Responsibilities

• Project Coordination & Support
  • Work with project managers to support the planning and delivery of ERP projects across the programme lifecycle.
  • Maintain portfolio, programme and project control logs and chase progress of outstanding items.
  • Support the co-ordination of work of ERP project multi-disciplinary teams.
  • Organise, facilitate and participate in project meetings and boards, working groups, and workshops.
  • Supervise on a day-to-day basis the work of any project team colleagues as required.
• Project Documentation & Reporting
  • Support the preparation and dissemination of project information, reports and presentations for a range of audiences.
  • Prepare agendas, reports and data for the project team, programme board and other governance meetings.
  • Develop and maintain templates, guidance, and process documents.
  • Ensure all project information and documentation is created and maintained according to internal team requirements, standards, and legislation.
  • Maintain the security and integrity of data sets, with due regard to relevant legislation.
• Data & Analysis
  • Collate and analyse research and information, interpret the findings and share them with others in a clear and meaningful way.
  • Gather evidence to demonstrate the achievement of project objectives.
  • Ensure data quality and integrity of management information through proper use and safeguarding of data and record systems.
  • Monitor project/programme budgets as needed.
• Stakeholder Management & Communication
  • Liaise, communicate and negotiate with project partners and stakeholders as required throughout the project lifecycle.
  • Promote the project as agreed with project manager, communications team and other members of the multi-disciplinary team.
• Digital Tools & Systems
  • Demonstrate confident ICT skills and enable the development of others in the use of Excel, PowerPoint, Project for the Web, Visio, Miro, and SharePoint.
  • Maintain proficiency across a range of project management and collaboration tools.

Essential Skills & Experience

• Degree level qualification or equivalent in a relevant subject area.
• Relevant professional qualification eg APM PFQ, Level 3 Business Administration or relevant experience of working at this level.
• Experience within a project management environment with a track record of supporting successful project delivery.
• Experience of managing or supervising staff.
• Experience of maintaining project documentation and using digital tools for project tracking.
• Proven experience of researching and producing documents and reports to a high-quality standard.
• Previous experience of working in a large organisation.
• Good understanding of policy, legislation, and developments in the field of portfolio delivery and project management.
• Good understanding of project management principles.
• High level of ICT skills including excellent knowledge of Word, Excel, Project, Visio/Miro and SharePoint.

Key Behaviours

• Ability to manage, motivate and co-ordinate workload of others.
• Ability to build and sustain good working relationships with people at all levels, both internal and external.
• Excellent oral and written communication skills, including report writing and presentation skills.
• Good negotiation skills with the ability to think creatively and problem solve effectively.
• Ability to work with minimum supervision, to use initiative, prioritise and complete work under pressure.
• Able to be flexible with an adaptable approach to work and conflicting demands and deadlines.
• Committed to the delivery of outputs on time.

Desirable

• Project Management Qualification e.g. PRINCE 2.
• ECDL or equivalent IT qualification.
• Professional qualification relevant to the function.
• Previous relevant experience in a similar function.
• Understanding of budgetary management.
• Previous experience in stakeholder management.