ServiceNow Application Developer

What makes us Qlik? A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

The ServiceNow Application Developer Role

We are seeking a skilled, detail-oriented and self-driven ServiceNow Application Developer to join our team. The ideal candidate will be highly self-motivated and responsible for daily interaction with business stakeholders to fully understand needs and deliver quality solutions using the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, strong problem-solving skills, creative solution building, and the ability to work collaboratively with various departments.

What makes this role interesting?

• Integration and Reporting: Monitor system performance and take proactive measures to optimize performance. Manage existing, as well as build and maintain platform integrations with other enterprise tools and third-party applications. Support business stakeholders with advanced reporting requests to maintain dashboards, reports, and KPIs to provide actionable insights.
• User Support and Training: Act as L3 escalation support for complex issues reported by business users. Write clear and concise technical documentation. Define and document user interfaces, support systems and data requirements. Assist with development of test scripts and coordinate test efforts for internal testing, UAT, regression testing, in creating training materials and documentation for ServiceNow users including release notes. Stay up to date with the latest developments in ServiceNow, ITIL, ITSM, ITOM, SPM, and CMDB, and share knowledge with the team.
• Governance and Compliance: Ensure compliance with ITSM best practices and corporate policies. Maintain proper documentation of processes, configurations, and workflows.

Here’s how you’ll be making an impact:

• You will be a trusted subject matter expert for the ServiceNow platform and its dependencies.
• Building relationships with our internal customers, gaining deep understanding of processes and workflows across the organization.
• You will be in the perfect position to understand business needs and form creative solutions to complex business problems.
• As part of the IT Service Management admin/dev team, you will set the path forward for expanding ServiceNow platform capabilities.
• Be the key technical member on projects and rollout of new platform features, as you will be constantly expanding your knowledge in support of being a subject matter expert on different topics.

We’re looking for a teammate with:

• Language: Business level English, spoken and written English is our corporate language for daily communication with all global teams.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: 3-5+ years of hands-on experience as a ServiceNow Developer and specialist/administrator or in a similar role. Proficiency in ITSM modules such as Incident, Problem, Change, Configuration, and Asset Management. Working knowledge in ITSM (Incident, Problem, Change, Service Catalog, Knowledge, CMDB, Service Portal), ITAM, ITOM, and PPM/SPM. Exposure to ServiceNow platform capabilities and tools like Workspaces, Discovery, Service Mapping, and Integration Hub. Knowledge of SSO protocols and other such technologies and standards. Familiarity with REST/SOAP APIs and integration tools. Knowledge of Active Directory basic architecture and objects. Working in a complex application environment with integrations and customizations to support multiple business processes.
• Certifications (preferred): ServiceNow Certified Application Developer (CAD), ITIL Foundation Certification or higher.
• Soft Skills: Strong attention to detail, analytical, problem-solving skills, and should know how to adapt to changing requirements. Commitment to excellent customer service & strong focus on quality. Successful in dealing with company personnel at all levels. Good collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders. Excellent communication and interpersonal skills to work effectively with technical and non-technical stakeholders. Must be self-motivated and capable of working independently or as part of a team.

The location for this role is: United Kingdom.

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

What else do we offer? Genuine career progression pathways and mentoring programs. Culture of innovation, technology, collaboration, and openness. Flexible, diverse, and international work environment. Giving back is a huge part of our culture.