Senior Manager Professional Services North Region Winnersh, England, GB + 1 more Posted 7 hours ago

A Gartner(R) Magic Quadrant(TM) Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We are looking for a Senior Manager, Professional Services to join our Customer Success team. In this role, you will support our customers in navigating the business and technological transformations associated with adopting a modern data and analytics platform. You will manage professional services delivery in Northern Europe (UK, Ireland, the Benelux and the Nordics), engage with customers and team members onsite and remotely throughout the entire customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success. In addition, you will collaborate with strategic delivery partners within the region, as well as mentor and lead staff within the Professional Services team. Throughout all these interactions, you will build strong relationships with customers, partners, and global teams.

This is more than delivery—it’s about shaping how services drive real business value. You’ll:

• Lead the evolution of Professional Services toward outcome-driven, value-led engagements
• Work directly with senior stakeholders (VPs, architects, programme leaders) to influence strategic decisions
• Play a key role in regional growth—contributing to sales, revenue, and customer success outcomes
• Build and strengthen partnerships across a diverse Northern European ecosystem
• Help customers navigate complex data challenges and unlock new opportunities through analytics and AI
• Mentor and grow a distributed, international team—building capability and future leaders
• Influence product and go-to-market conversations based on real customer insights

In this role, your impact will be visible, measurable, and far-reaching:

• You’ll help organisations turn complex data landscapes into clear, actionable strategies
• You’ll elevate customer success by defining meaningful outcomes and ensuring they are achieved
• You’ll strengthen trust with customers and partners, becoming a key voice in their transformation journey
• You’ll build a high-performing team that consistently delivers exceptional customer experiences
• You’ll drive regional growth by aligning delivery excellence with commercial success
• You’ll help scale and mature Professional Services—bringing structure, innovation, and continuous improvement

Your work won’t just deliver projects—it will shape long-term customer success and influence how organisations make better, faster decisions.

We’re looking for a teammate with:

• Strong experience leading the sale and delivery of enterprise or hybrid SaaS solutions
• A solid understanding of analytics, data management, and how to translate them into business value
• Experience working across Northern Europe, with strong awareness of the UK market
• A track record of leading customer relationships, including handling complex situations and escalations
• Proven experience managing enterprise-level IT programmes and driving successful outcomes
• The ability to inspire, coach, and grow teams—creating an environment where people thrive
• Experience building and leading small, distributed or remote delivery teams
• Confidence hiring, mentoring, and developing talent within a SaaS or technology environment
• Excellent communication skills, with the ability to engage both technical and business audiences
• A collaborative mindset, with the ability to work across teams, partners, and cultures
• Flexibility to travel when needed (up to ~50%)
• Relevant professional experience (typically 10+ years) and a degree or equivalent experience

This role is ideal for someone who enjoys combining leadership, strategy, and customer impact—and is motivated by helping both customers and teams succeed in a rapidly evolving data-driven world.

The location for this role is: London or Winnersh, UK

More about Qlik and who we are:

• Genuine career progression pathways and mentoring programs.
• Culture of innovation, technology, collaboration, and openness.
• Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our community initiatives.