At a Glance
- Tasks: Support daily operations, manage claims processes, and ensure accurate data management.
- Company: Join Qlaims, an innovative Insure Tech MGA transforming the insurance landscape.
- Benefits: Enjoy a competitive salary, great company perks, and the flexibility of home-based work.
- Other info: Exciting opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a growing company and make a real impact in the insurance industry.
- Qualifications: Strong organisational skills, attention to detail, and experience in commercial or retail insurance.
The predicted salary is between 36000 - 60000 £ per year.
Business Support Administrator
This is an exciting opportunity to join a company who is challenging traditional claims practices for the benefit of clients, brokers, and insurers alike. Qlaims is an innovative Insure Tech MGA operating in the UK general insurance market. Qlaims launched in 2020 and is growing strongly. The business combines its claims assistance (loss recovery) insurance with technology to reduce the claims cycle for the benefit of all.
Having built its foundations over the past two years, Qlaims is in an exciting expansion stage and is recruiting for a business support administrator for smooth day-to-day delivery of Qlaims business operations, including agency administration, accounts bordereaux and management of claims processes. If you are an enterprising, energetic and client-focused individual with strong organisational skills and attention to detail, this will be an exciting role with the opportunity to grow with the company.
Responsibilities
1. You are the key user of our policy management system, Acturis and you will take responsibility for the accuracy of the information held on the system (as supplied by brokers), and for the efficient operation of the system to support the business. This includes
I. Keeping up to date business tables and static data within the system
II. Accurately setting up new clients and underwriters
III. Entering policy information held on other placing systems into the policy management system in a timely manner to ensure that Acturis is the accurate, up to date, and the primary data source for all Qlaims policy information.
IV. Reporting on information held on the system(s)
2. You will ensure that broker monthly statements are sent out on-time, funds received are reconciled, and queries resolved promptly. You will chase outstanding balances, and ensure that any unpaid amounts are raised with the CFO and COO as necessary to ensure that any non-payments are understood and quickly addressed.
3. You support the Business Support Manager with claims administration such as receiving and acting on claims as reported by brokers and possibly insureds, claims validation, appoint the loss adjustors and oversee the process to ensure a prompt and good outcome for customers.
4. You will assist with validating invoices received from loss adjustors against our claims records and submitting these to the CFO for payment.
5. You will provide weekly MI reporting from the claims system to the Qlaims Executive Team (CFO, CEO & COO) to support the management of claims.
6. You will support the Business Development Team in providing weekly sales and activity reports from the policy placing systems.
7. You will administer the agency management processes, namely
I. Receiving and checking through agency proposals from BDMs
II. Undertaking the due diligence checks
III. Preparing and sending out the TOBAs for the BDM (but it is the BDMs responsibility to ensure these are signed). Sending out Product Guides, Rate Cards, and other supporting materials as needed
IV. Arranging for the agency sign-off from the COO, TOBA signing by the CEO, and filing all documentation, noting version control, in the broker files online.
8. Provide support to the Product and Marketing functions, as needed
9. Provide administrative assistance to Directors from time to time, as necessary
10. You’ll remain up to date with all regulatory requirements and training.
The Person
Your organisational skills will be second to none. You’re an expert at creating an effective and efficient working environment, ensuring systems and processes run smoothly. You have great attention to detail and this, combined with your excellent time management skills, enables you to juggle multiple priorities whilst maintaining the quality of your work.
You’re IT-savvy and a proficient user of MS Office (and ideally Acturis) who will quickly build on this knowledge to become a super-user of our in-house systems, including QlaimsTrak and Acturis.
Commercial or Retail insurance experience is key to this role, particularly commercial and property insurances.
Benefits
- Excellent salary & company benefits
- Home based
Locations
Business Support Administrator in Cheshire, Warrington employer: Qlaims Limited
Qlaims is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a meaningful impact in the insurance technology sector. With a strong focus on employee growth and development, Qlaims offers a supportive environment where your organisational skills and attention to detail will be valued, alongside competitive salaries and benefits. As a home-based role, you will enjoy the flexibility of remote work while contributing to a company that is at the forefront of transforming claims practices in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they challenge traditional practices. This will help you tailor your responses and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and attention to detail, as these are key for the Business Support Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our innovative team at Qlaims.
We think you need these skills to ace Business Support Administrator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Administrator role. Highlight your organisational skills and any relevant experience in insurance or administration. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Qlaims and how your skills align with our mission. Keep it concise but impactful – we love a good story!
Show Off Your Tech Skills:Since you'll be using systems like Acturis, mention any relevant tech skills you have. If you've worked with similar software before, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Qlaims Limited
✨Know Your Systems
Familiarise yourself with Acturis and any other relevant systems mentioned in the job description. Being able to discuss how you’ve used similar systems or your approach to learning new software will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your attention to detail and time management skills, as these are crucial for the Business Support Administrator role.
✨Understand the Claims Process
Brush up on your knowledge of the claims process within the insurance industry. Be ready to discuss how you would handle claims administration and what steps you would take to ensure a smooth process for clients and brokers.
✨Ask Insightful Questions
Prepare thoughtful questions about Qlaims' operations, growth plans, and how the Business Support Administrator fits into their vision. This shows your genuine interest in the company and the role, making you stand out as a candidate.
