ICT Network Engineer in Llandudno

Location - Conwy

Salary: £31,537 to £34,434 and is subject to an additional 8.5% pay allowance for providing out of hours cover upon successful completion of initial training.

OVERALL JOB PURPOSE

To assist the ICT Infrastructure Manager in the performance of his/her duties and responsibilities on all aspects of networks, fixed and mobile communications and its associated subjects by providing technical knowledge and support across a range of devices and technologies. To provide an initial escalation point to the organisation for networks, fixed and mobile communications. To provide documentation, guidance and support to colleagues in the ICT department and the user community. To work in a demanding environment where both precision and accountability are critical. To assist the Infrastructure Team with, and work towards NCSC guidance on system best-practices and implementing a high level of technical security across all Service technologies.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Ensure the smooth day-to-day running of the network and telecom systems. Monitor network performance, trends and events. Advise and recommend activities to the ICT Infrastructure Manager on all technical matters concerning the network and communication systems.
• Assist with installations, rectification of faults, repairs and redesigns of the infrastructure. Undertake planned maintenance, modification, backup and patching of all network and telecom devices. Assist the Infrastructure team with similar system related tasks.
• Assist with the research and development of ICT Infrastructure technologies and assess their impact and suitability for the Service environment.
• Provide support to the other ICT teams for Infrastructure issues. Liaise with service & equipment providers and public authorities. Represent the Infrastructure team at meetings.
• Assist with the production of contract specifications and project scopes. Review and modify tariffs and price plans to ensure best value for money.
• Produce statistics and reports; respond to Freedom of Information requests.
• Cascade knowledge by the production of documentation, verbal guidance and training to colleagues in the ICT department and in the user community.
• Maintain adequate stock levels. Update and assist with auditing the asset database.
• Participation in a rota to provide support for critical incidents during unsociable hours and weekends.
• Assist the Infrastructure team with projects and tasks when necessary to meet targets, deadlines and provide resilience.
• Any other duties commensurate with the grade and role.

SUPERVISORY RESPONSIBILITY

Supervision of suppliers, contractors and consultants involved in the provision of goods or services.

FINANCIAL RESPONSIBILITY

None.

CONTACTS OUTSIDE OWN SECTION

All NWFRS staff. Counterparts in other emergency services and local authorities, suppliers, consultants and contractors. On occasions too, members of the public.

LANGUAGE REQUIREMENTS

Level 2 Welsh.

EMPLOYMENT CHECKS / SPECIFIC REQUIREMENTS

NPPV Level Security 2 clearance.

MANDATORY TRAINING

Cisco Certified Network Associate.

OTHER

Working mainly indoors. May be required to visit other sites including those undergoing renovations work. Will be required to work in high security locations.