Package: £51,975 - £57,750 (salary dependent on experience) + Benefits
Role ID: SF20027
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Consultant at either our Bristol or Malvern site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds.
The Role
As a Senior Service Consultant, you will provide subject matter expertise (SME) across QinetiQ’s full-service portfolio, focused on leading and contributing to Bid and Pre Bid activities. This includes shaping high quality bid responses, integration, and management requirements are fully understood, articulated, and aligned to customer expectations.
Day-to-day, you will be working collaboratively with customer facing teams designing and delivering service integration, support, and management models throughout the full-service lifecycle. A key part of the role is engaging directly with the Ministry of Defence and wider government stakeholders, and associated delivery partners to support the development of operationally sound and compliant solutions.
Your responsibilities will include:
Acting as an SME, providing service lifecycle insight to support bid responses and proposals, identifying customer and business requirements, and defining suitable support models with associated cost estimates
Operating autonomously, demonstrating the ability to independently resolve complex issues with minimal direction
Ensuring all proposed customer solutions are fully aligned with established Service and Technical Operations policies, standards, and processes
Influencing stakeholders at a range of positions and levels, promoting alignment, understanding, and positive outcomes
Collaborating with SD&T (Service Design and Transition), Service Operations, and Technical Operations teams to ensure service design packages are fully developed, approved, and ready to enable a successful Service Transition
Applying knowledge of MoD bid processes, frameworks, and solution requirements to shape compliant, high quality service inputs into MoD bid submissions and supporting documentation
Essential experience of the Senior Service Consultant
Significant experience in Service Design, Service Architecture, and Service Development within large and complex organisations
Demonstrable experience contributing to or leading Bid and Pre Bid activities, including producing high quality service inputs, support models, and costed responses
Proven background working within Ministry of Defence (MoD) environments or government environments, applying knowledge of governance, service expectations, risk, and operational constraints
Previous experience shaping and contributing to MoD bid submissions, including interpreting requirements, aligning solutions to MoD frameworks, and producing compliant service documentation
Strong track record of engaging and influencing senior stakeholders, customers, partners, and internal teams across a variety of levels and organisational structures
Previous experience producing service artefacts, including service models, integration diagrams, high-level plans, service design packages, and operational documentation
Essential qualifications for the Senior Service Consultant
ITIL 4 Managing professional or other advanced ITIL certifications beyond foundational level
SAFe certification or equivalent experience working within SAFe
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week-based at either our Bristol or Malvern site. Hybrid working patterns available. This role will involve travel to other sites or customer sites.
Malvern
The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security.
Our Benefits
Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
Please note that all applicants for this role must be willing to go through DV Clearance.
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Senior Service Consultant in West Bromwich employer: QinetiQ
At QinetiQ, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Boscombe Down facility, where innovation meets defence technology. Our commitment to employee growth is evident through our inclusive culture, competitive benefits, and opportunities for professional development, ensuring that every team member feels valued and empowered to contribute to meaningful projects that protect lives. Join us and be part of a diverse team that thrives on collaboration and creativity, all while enjoying the unique advantages of working at a site renowned for its aviation and aerospace capabilities.
